Blackview User Forum

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paychi
Posts: 6
Joined: Sat Oct 07, 2017 5:40 pm

Re: after update 20180105-1104 battery doesn't charge

Tue Jan 09, 2018 10:22 pm

I have exactly the same problem! So my phone is now unusable, thanks!
PLEASE FIX ASAP!!!!!!!!!!!
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Wed Jan 10, 2018 4:48 pm

i did it with original charger and cable but does not work
when i have bought the phone in july from bangood, to replace my 1 year old bv6000 that reboots sevreral times a day after an ota update, it did not came with a usb-c cable but with a mini usb cable and an usbc adaptator

now i'm 14% battery before trashing the phone or send it to repair !!!!

i need a solution and i begin to doubt about blackview quality...
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: after update 20180105-1104 battery doesn't charge

Wed Jan 10, 2018 6:22 pm

Here in Brazil my phone is already empty ...
What do I do now Blackview?
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: after update 20180105-1104 battery doesn't charge

Wed Jan 10, 2018 10:39 pm

Can you guys test it using original charger and original cable and report back?
Don't worry, any problem can be solved! We are here!
 
Sbielak
Posts: 14
Joined: Sun Jan 07, 2018 5:29 am

Re: after update 20180105-1104 battery doesn't charge

Wed Jan 10, 2018 11:36 pm

I tested the original charger, also with an xiaomi charger, as well as the USB port on the computer. I also replaced the charger cable. Nothing was efficient.
As my cell phone was already dead, I took a technician who dismounted and carried the battery out of the cell phone.
Now I'll leave it off to save battery power while I wait for a solution ...
I hope it is quick...
Note: The flashlight also does not work, and USB debugging does not respond even when turned on.
Sorry for my english.
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 4:29 am

i tried everything to and it does not charge.
only 13% now...
 
Larsn
Posts: 9
Joined: Thu Jan 11, 2018 7:58 am

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 8:04 am

Same but different problem. Phone will charge if turned power off first.

No charging if on.
 
meldoxures
Posts: 7
Joined: Wed Jan 10, 2018 10:39 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 10:10 am

I have the same problem.
Three days ago the software was updated automatically. The smartphone was charging, connected to the electric network and with a battery charge of 35%.
When the update was finished, the smartphone was no longer charged. The smartphone detects the charger, the red LED turns on, but the battery does not receive a charge.
I have returned the smarphone to factory values but the problem persists.
I do not know what to do.

I use a universal charger with the type C blackview adapter, but I do not think this is the problem, since before the update it worked perfectly.

The smartphone is off and with 15% battery.

Sorry for my English
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 10:46 am

is it a way to cancel this update?

my battery is now 12% ...
 
ghost82
Posts: 70
Joined: Thu Sep 28, 2017 2:52 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 12:57 pm

@chtiot
If it doesn't charge, even if the mobile is powered off I strongly suggest to switch off the phone.

Flash from pc an older rom, i suggest the 19-12.

If you will end up with a 0% battery you can have problem in flashing!
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