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Aeron
Posts: 135
Joined: Tue Jul 04, 2017 7:47 am

Re: Bluetooth issues

Thu Nov 30, 2017 8:40 am

Thanks for your work. Its definitenly a shame that Blackview can't find this kind of things and customers have to.
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: Bluetooth issues

Thu Nov 30, 2017 10:17 am

Aeron wrote:
Thanks for your work. Its definitenly a shame that Blackview can't find this kind of things and customers have to.


Rugged_DOC is now cooperating with our tech support. Don't warry, we are growing! ;)

Can you guys confirm that the fix is working properly?
 
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Don Harry
Posts: 108
Joined: Tue Sep 06, 2016 3:07 pm

Re: [ALMOST SOLVED] Bluetooth issues

Thu Nov 30, 2017 5:05 pm

Hi,
i have tried the setting but still got the problem. All phone ane BT settings are on full power now. Cut be a android setting there is involved as well.

But, i think, you are on the right way; i have switched off the option "intelligent power saving" ( Settings > Battery/Akku ) After that changing i havn´t lost a BT connection by phone calls. Maybe the wasnt long enough - i keep a eye on it.
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: [ALMOST SOLVED] Bluetooth issues

Thu Nov 30, 2017 5:30 pm

Don Harry wrote:
Hi,
i have tried the setting but still got the problem. All phone ane BT settings are on full power now. Cut be a android setting there is involved as well.

But, i think, you are on the right way; i have switched off the option "intelligent power saving" ( Settings > Battery/Akku ) After that changing i havn´t lost a BT connection by phone calls. Maybe the wasnt long enough - i keep a eye on it.


Can you attach a screenshot of the apps with disabled battery optimization?
 
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Don Harry
Posts: 108
Joined: Tue Sep 06, 2016 3:07 pm

Re: [ALMOST SOLVED] Bluetooth issues

Thu Nov 30, 2017 6:07 pm

Screenshots, in German ;-)
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Don Harry
Posts: 108
Joined: Tue Sep 06, 2016 3:07 pm

Re: [ALMOST SOLVED] Bluetooth issues

Thu Nov 30, 2017 7:46 pm

WORKING NOW!!
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: [ALMOST SOLVED] Bluetooth issues

Thu Nov 30, 2017 9:55 pm

Good! Can you make another little test?

Keep the Intelligentes energiesparen OFF and re-enable battery optimization for every app. Check if bluetooth problems come back and report here every result.
Thanks for your precious help.
 
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Don Harry
Posts: 108
Joined: Tue Sep 06, 2016 3:07 pm

Re: [ALMOST SOLVED] Bluetooth issues

Fri Dec 01, 2017 8:17 am

Hi Admin,
thx for helping us.
I tried, "Optimizing ON, Intelligent Energie Saving OFF" and Bluetooth stays stabil for a 10 minute call (Not longer, because call was ending ;-) ). Before ist was disturbed after +/- 3 to 4 minutes.
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: [ALMOST SOLVED] Bluetooth issues

Fri Dec 01, 2017 8:24 am

Don Harry wrote:
Hi Admin,
thx for helping us.
I tried, "Optimizing ON, Intelligent Energie Saving OFF" and Bluetooth stays stabil for a 10 minute call (Not longer, because call was ending ;-) ). Before ist was disturbed after +/- 3 to 4 minutes.


did you also re-enable battery optimization for each app wich (due to the previous fix) wasn't optimized? it's an important step.
 
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Don Harry
Posts: 108
Joined: Tue Sep 06, 2016 3:07 pm

Re: [ALMOST SOLVED] Bluetooth issues

Fri Dec 01, 2017 8:37 am

Yes, i did.
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