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sousa125
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Posts: 3
Joined: Thu Dec 21, 2017 1:52 pm

[SOLVED] phone don´t work

Thu Dec 21, 2017 1:57 pm

hello..
My cell phone was on when I put it on charging during the night.
In the morning when I picked it up it was off.
Now I try to start and it does not start. remain off.
When I put it on charging, there's a red light on the front.
help please
 
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blackview_admin
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Re: phone don´t work

Thu Dec 21, 2017 10:21 pm

Are you using the original charger and cable? Can you try another charger and a microusb cable equipped with our microusb/USB-C adapter?
 
sousa125
Topic Author
Posts: 3
Joined: Thu Dec 21, 2017 1:52 pm

Re: phone don´t work

Thu Dec 21, 2017 11:39 pm

Yes i using The original charger, and i try with another diferent way.
 
jman0
Posts: 119
Joined: Tue Nov 07, 2017 11:47 am

Re: phone don´t work

Fri Dec 22, 2017 7:17 am

Red light means it's charging. Anyway, try different chargers and cables
 
sousa125
Topic Author
Posts: 3
Joined: Thu Dec 21, 2017 1:52 pm

Re: phone don´t work

Fri Dec 22, 2017 10:49 am

already tested with other forms of loading, and nothing
 
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blackview_admin
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Re: phone don´t work

Sat Dec 23, 2017 2:52 pm

Plug your device into a charger and reboot it to recovery mode. Then perform a factory reset.
Follow this tutorial: viewtopic.php?f=192&t=334922

If your device doesn't allow you to do that, it is faulty. In this case you'll have to contact your seller for a replacement.

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