Thank you guys for the advice, I will wait for an official statement from Blackview Admin and use the Neville's workaround for the time being. I really love my BV8000Pro and wouldn't have any other phone. Be it an RMA or a software update (if possible) I will be happy with either solution. All the best for Blackview crew and phone users!

Chris_2017 wrote:

Thank you guys for the advice, I will wait for an official statement from Blackview Admin and use the Neville's workaround for the time being. I really love my BV8000Pro and wouldn't have any other phone. Be it an RMA or a software update (if possible) I will be happy with either solution. All the best for Blackview crew and phone users!

Thanks for your apreciation!

In the waiting for other infos, the workaround suggested by neville will be good. Thanks for the suggestion, neville!

Neville wrote:

blackview_admin wrote:

Chris_2017 wrote:

OK so should I RMA my phone now or wait for more information? What would you guys recommend?

Chris

I suggest to wait for more infos.

Chris, go to Settings/Security/Screen lock (PIN)/PIN and do not require a PIN to start device. (deactivate Secure Start up setting)..it will then reboot to active phone mode, not pre-boot

Hello Neville where I disable the safe boot?

blackview_admin wrote:

Chris_2017 wrote:

Thank you guys for the advice, I will wait for an official statement from Blackview Admin and use the Neville's workaround for the time being. I really love my BV8000Pro and wouldn't have any other phone. Be it an RMA or a software update (if possible) I will be happy with either solution. All the best for Blackview crew and phone users!

Thanks for your apreciation!

In the waiting for other infos, the workaround suggested by neville will be good. Thanks for the suggestion, neville!

You guys earned it - you are doing a bang up job with these phones! Other rugged phoens look cheesy but yours are elegant and the hardware is no joke either.

mambociccio wrote:

Hello Neville where I disable the safe boot?

Not sure about'safe boot', but most BV users appear to be using fingerprint unlock with PIN backup, and the default setting in the phone is to activate Secure Start-up, which prevents anyone making calls if they find your phone and turn it on.

When the phone randomly reboots, if secure start up is activated its phone receiver won't turn on until a PIN is entered, meaning no one can ring you until you realise your phone has randomly rebooted and you enter your PIN.

By deactivating secure startup using the procedure I outlined, when your phone reboots it will still be in phone mode which is what you want. That way the reboots become of no significance.

Neville wrote:

mambociccio wrote:

Hello Neville where I disable the safe boot?

Not sure about'safe boot', but most BV users appear to be using fingerprint unlock with PIN backup, and the default setting in the phone is to activate Secure Start-up, which prevents anyone making calls if they find your phone and turn it on.

When the phone randomly reboots, if secure start up is activated its phone receiver won't turn on until a PIN is entered, meaning no one can ring you until you realise your phone has randomly rebooted and you enter your PIN.

By deactivating secure startup using the procedure I outlined, when your phone reboots it will still be in phone mode which is what you want. That way the reboots become of no significance.

Bit It is not a definitive solution at the problem

mambociccio wrote:

Bit It is not a definitive solution at the problem

Nobody ever told that, definitely. But the neville workaround is a nice palliative.

Another thing to consider is that Android 7 and 8 are both causing random reboots on all brands of phones. If Blackview have not patched the Android OS for awhile we may be missing stability fixes.

Read more here https://thedroidguy.com/2017/02/fix-samsung-galaxy-s7-started-randomly-reboot-android-7-nougat-update-troubleshooting-guide-1070064

And here http://www.androidpolice.com/2017/09/19/users-experiencing-random-reboots-android-8-0-oreo/

blackview_admin wrote:

Silcencing the jingle will be, in my opionion, a silly fix: if we silence the jingle , you won't neither know if your device has rebooted. Wich it means that, if you have a pin to be confirmed, your device will remain INACTIVE and you won't be aware of that.

For me, and perhaps other users (possibly like the original poster who made a point of mentioning this), the noise that the phone makes when it reboots is a bigger problem than the reboot itself.

So while I understand the sentiment you are expressing, that actually solving this issue is important ... I'd like to suggest that the secondary issue is important too: There is apparently no way to silence the reboot sound. It's loud and it's long. And as a person who is often present in a basically silent auditorium where everyone has agreed to silence their phone, when mine does this ... it is not good.

Do I have to think about getting a different phone? Do I need to leave my phone somewhere else because at any given moment it might reboot and make a long, loud noise that I cannot stop it from making? Solving that problem, for me, is not silly.

xnbomb wrote:

blackview_admin wrote:

Silcencing the jingle will be, in my opionion, a silly fix: if we silence the jingle , you won't neither know if your device has rebooted. Wich it means that, if you have a pin to be confirmed, your device will remain INACTIVE and you won't be aware of that.

For me, and perhaps other users (possibly like the original poster who made a point of mentioning this), the noise that the phone makes when it reboots is a bigger problem than the reboot itself.

So while I understand the sentiment you are expressing, that actually solving this issue is important ... I'd like to suggest that the secondary issue is important too: There is apparently no way to silence the reboot sound. It's loud and it's long. And as a person who is often present in a basically silent auditorium where everyone has agreed to silence their phone, when mine does this ... it is not good.

Do I have to think about getting a different phone? Do I need to leave my phone somewhere else because at any given moment it might reboot and make a long, loud noise that I cannot stop it from making? Solving that problem, for me, is not silly.

The possibility to disable the startup jingle has been already asked to the tech team.