true. mine always reboots when not working or charging. 3-6 times for day. I what my money back!

My phone restart 4 times today.. duraspeed is off and i got the latest firware version

blackview_admin wrote:

A little update, even if not as good as you would expect.
Our tech team, at the moment, found that replacing the device charging board will solve the issue.

Here are some charging board replacements from Aliexpress:
https://www.google.it/search?q=bv8000+c ... 99#imgrc=_

A little bit annoying, but not so hard or costly to do it by yourself, if approaching it as an alternative to contact your seller for a whole device replacement under warranty (wich i suggest you, globally, to do).
So the sudden reboot is definitely an hardware fault guys.
Better an hard truth than an easy lie.

I bought this phone brand new only a week ago and it's been restarting 2-3 times a day.

I'd rather replace the faulty board myself than go through the hassle of sending it back to the seller, however would it be possible to get a tutorial of how to replace it? I don't want to risk damaging the phone.

rafaelia wrote:

blackview_admin wrote:

A little update, even if not as good as you would expect.
Our tech team, at the moment, found that replacing the device charging board will solve the issue.

Here are some charging board replacements from Aliexpress:
https://www.google.it/search?q=bv8000+c ... 99#imgrc=_

A little bit annoying, but not so hard or costly to do it by yourself, if approaching it as an alternative to contact your seller for a whole device replacement under warranty (wich i suggest you, globally, to do).
So the sudden reboot is definitely an hardware fault guys.
Better an hard truth than an easy lie.

I bought this phone brand new only a week ago and it's been restarting 2-3 times a day.

I'd rather replace the faulty board myself than go through the hassle of sending it back to the seller, however would it be possible to get a tutorial of how to replace it? I don't want to risk damaging the phone.

Wait for more informations about this problem. A tutorial on replacing it might be considered, but remember that replacing it by yourself could void your seller's warrany.

blackview_admin wrote:

Wait for more informations about this problem. A tutorial on replacing it might be considered, but remember that replacing it by yourself could void your seller's warrany.

I suggest you think more carefully. If Blackview is seriously recommending all 100,000 Blackview phones be replaced under warranty, it will go bankrupt like the makers of the airbags. No reseller will touch a Blackview device ever again.

The alternative is finding out which software glitch is causing this and fixing that.

Worst case scenario, phones keep rebooting. So do Windows computers. The problem is not really the reboot but the disruption the silly boot up jingle causes. So write a firmware update that gets the phone to play a silent audio file on restart, and the problem is solved.

You haven't solved it yet, not even close.

Neville wrote:

blackview_admin wrote:

Wait for more informations about this problem. A tutorial on replacing it might be considered, but remember that replacing it by yourself could void your seller's warrany.

I suggest you think more carefully. If Blackview is seriously recommending all 100,000 Blackview phones be replaced under warranty, it will go bankrupt like the makers of the airbags. No reseller will touch a Blackview device ever again.

The alternative is finding out which software glitch is causing this and fixing that.

Worst case scenario, phones keep rebooting. So do Windows computers. The problem is not really the reboot but the disruption the silly boot up jingle causes. So write a firmware update that gets the phone to play a silent audio file on restart, and the problem is solved.

You haven't solved it yet, not even close.

If this is an hardware fault, no software fix can help. This is the definition of an hardware fault, sir. This is what our tech team found.
This hardware fault is annoyng, but it doesn't plague ALL the BV8000s. It plagues a minor part of them.

Silcencing the jingle will be, in my opionion, a silly fix: if we silence the jingle , you won't neither know if your device has rebooted. Wich it means that, if you have a pin to be confirmed, your device will remain INACTIVE and you won't be aware of that.

blackview_admin wrote:

Neville wrote:

blackview_admin wrote:

Wait for more informations about this problem. A tutorial on replacing it might be considered, but remember that replacing it by yourself could void your seller's warrany.

I suggest you think more carefully. If Blackview is seriously recommending all 100,000 Blackview phones be replaced under warranty, it will go bankrupt like the makers of the airbags. No reseller will touch a Blackview device ever again.

The alternative is finding out which software glitch is causing this and fixing that.

Worst case scenario, phones keep rebooting. So do Windows computers. The problem is not really the reboot but the disruption the silly boot up jingle causes. So write a firmware update that gets the phone to play a silent audio file on restart, and the problem is solved.

You haven't solved it yet, not even close.

If this is an hardware fault, no software fix can help. This is the definition of an hardware fault, sir. This is what our tech team found.
This hardware fault is annoyng, but it doesn't plague ALL the BV8000s. It plagues a minor part of them.

Silcencing the jingle will be, in my opionion, a silly fix: if we silence the jingle , you won't neither know if your device has rebooted. Wich it means that, if you have a pin to be confirmed, your device will remain INACTIVE and you won't be aware of that.

I am not convinced it is a hardware fault, and you have not explained why any of the replacement boards would not have same fault. As for PIN, users can choose to deactivate startup PIN if they have to.

When you can provide hard evidence that it is a hardware fault, we will all be clapping. But the reboots began after one of the recent updates...

blackview_admin wrote:

Silcencing the jingle will be, in my opionion, a silly fix: if we silence the jingle , you won't neither know if your device has rebooted. Wich it means that, if you have a pin to be confirmed, your device will remain INACTIVE and you won't be aware of that.

Well, I disagree : When one's phone has fingerprint unlocking, backed up with code unlocking, it's silly to use a sim card pin code.
I rooted my phone so I could replace the startup mp3 file with a silent one and don't have a sim card pin code so I don't care about reboots

Hi Guys,

My ten cents concerning the issue: First off I gotta tell you I love my new BV8000 Pro. Phone is snappy, well designed and very elegant for a rugged device. It works fine for the most part I really like using NFC payments. There is one thing that spoils the fun though: the phone tends to restart at random, it can be in the middle of the night and the starting screen melody wakes me up as I have the phone on my night table. When it restarts during the day I miss calls as the phone won't unlock itself automatically after a restart, it can be an hour or so before I realise the phone has restarted while I was away for a coffee. I did a rom flash and factory wipe they didn't help - phone is still restating out of the blue with just stock apps installed. Please help us resolve this I myself don't want to RMA the phone - it's just a case of some software bug in my opinion. Addressing the issue will be most welcome as I can wait a month or 2 for a firmware fix but will have to RMA in the end.

Best regards for Blackview team,
Chris

Neville wrote:

I am not convinced it is a hardware fault, and you have not explained why any of the replacement boards would not have same fault. As for PIN, users can choose to deactivate startup PIN if they have to.

When you can provide hard evidence that it is a hardware fault, we will all be clapping. But the reboots began after one of the recent updates...

Are you from the tech team? Are you a technician? What are your qualifications?
Our tech team, people wich CREATE smartphones from zero, reported that statement after studying the case, so your opinion's value is almost null at this time.
As i told in the previous posts -that you should definitely read more carefully before writing- , more details about this hardware failure WILL COME.