inventor4fun wrote:

Are you italian?

Dall'immagine penso tu sia italiano, hai risolto ? sai se c'è un centro assistenza ?

Ciao si sono italiana.
Gearbest mi ha fatto rispedire indietro il telefono, adesso devo aspettare che arrivi e poi vediamo come si comporta l'assistenza.

Yes I'm Italian.
I sent back Gearbest the phone, now I have to wait to arrive them and then see how the service comes.
Unfortunately, there are no support centers in Italy.

blackview_admin wrote:

If you are affected by this problem of heat related screen dropouts please contact your seller to exchange the phone.

Only if you don't receive help from your seller please write us here with all data of your order (seller, date, order number, ...) - we will try to help.

I have exactly the same problem with one of the 2 phones I bought, the screen goes black 66% from the bottom up, with the camera and multiple apps. The seller TomTop does not at all respond to my warranty claim, they do not provide an address where to send the phone for repair or replacement. What should I do. Can I get my warranty directly with you? Regards, Timen Bousema.
TomTop Order No.: AP17F25Q2705-WNGHQC Order date: 2017-06-25 05:27:05 Total: €496.22
Blackview BV8000 Pro IP68 Waterproof Dustproof 4G-LTE 6GB RAM+64GB ROM SKU: PS0007GY-EU color:grey plug:eu write a review €239.19
contact BTAS BV mail - info@btas.eu phone +31614938483

update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.

The software update: BV8000Pro-Blackview-V0.1_20170718_20170718-1901 solved the issue.
Thanks

Solved thank you !

Thank you Blackview.

The firmware update seems to have solved the screen problem, at least with the camera.
I will confirm definitively after the phone's user has tested all the apps where the screen default occurred.
Problem stays the total lack of warranty handling by your reseller TomTop.
Please require the normal discipline of them or delete them from your reseller base.
Please keep me informed on your actions in this respect.
Since now I in fact have a phone (2 of them) without a warranty through the reseller TomTop.
You or TomTop could also come up with some kind of reimbursement for the 5 weeks of unavailability of the one phone.
Thank you in advance for your proactive handling of this request.

Regards, Timen Bousema info@btas.eu

I had the same problem, but this didn't fix it.

See my phone:
https://www.youtube.com/watch?v=PU_LZ6F ... e=youtu.be



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blackview_admin
Posts: 2768
Joined: Mon Aug 17, 2015 5:30 am
Contact: Contact blackview_admin
Re: BV8000 PRO screen problems
Unread postby blackview_admin » Thu Aug 03, 2017 12:43 pm

update to the latest Firmware and perform a factory reset in recovery after that.

wipe data/factory reset in recovery (this will delete your data/settings):
- Power off and then press Power and Volume-up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle+"no command" is shown - press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Please report if this solved your issue or not.
Top
akalaszi
Posts: 7
Joined: Thu Jul 13, 2017 6:44 pm
Re: BV8000 PRO screen problems
Unread postby akalaszi » Thu Aug 03, 2017 7:03 pm

The software update: BV8000Pro-Blackview-V0.1_20170718_20170718-1901 solved the issue.
Thanks
Top
nicobt2f
Posts: 3
Joined: Thu Jul 13, 2017 10:13 am
Re: BV8000 PRO screen problems
Unread postby nicobt2f » Sat Aug 05, 2017 9:52 pm

Solved thank you !