Thanks for the input saves me a factory reset, I have a feeling we are in for a long wait before this is and other problems are fix blackview don't like to look after there customers.
I've had 3 phones from them now you would think I've learnt my lesson by now
Blackview User Forum
Re: BV8000 fingerprint not working
Hello everyone,
before I could read this thread, I started in factory mode, I selected Item test and then, in fingerprint option I get:
Senor ID: 0x0
FAIL
I have also encripted my mobile but I'm not sure whether a hardware or software issue.
Can you tell me something about it, please?
before I could read this thread, I started in factory mode, I selected Item test and then, in fingerprint option I get:
Senor ID: 0x0
FAIL
I have also encripted my mobile but I'm not sure whether a hardware or software issue.
Can you tell me something about it, please?
Re: BV8000 fingerprint not working
Try the new update as of lastnight July 20th they have an OTA so do it from the phone, this has corrected a number of issues.
my phone has been tested and its working now.
my phone has been tested and its working now.
Re: BV8000 fingerprint not working
After last OTA fingerptint is working. Thanks! ❤ please do something with high CPU usage. I love you! 
Re: BV8000 fingerprint not working
Does the fingerprint work when the phone is encrpted now?
Thanks Paul
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Re: BV8000 fingerprint not working
mauerspecht wrote:No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.
Please try to do the factory reset,, and register the fingerprint again.
Re: BV8000 fingerprint not working
I had same problem, and the latest wireless update fixed the fingerprint problem. After the update finished, you go delete all fingerprint installed on your mobile and reboot the mobile. Use the mobile for a while without fingerprint, then reboot again (shut down). After you turn it on go and use application like open YouTube for one song, then go to settings and configure fingerprint again and follow the instructions. Everything should be fine.
Re: BV8000 fingerprint not working
blackview_admin wrote:mauerspecht wrote:No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.
Please try to do the factory reset,, and register the fingerprint again.
I have no problem in fingerprint right now, but I tried to add new fingerprint and a message popped up: "Enrolment was not completed. Fingerprint Enrolment didn't work. Try again or use a different finger". I tried again and I tried to use different finger, but I couldn't succeed. Your help please , thanks
Re: BV8000 fingerprint not working
blackview_admin wrote:mauerspecht wrote:No, I didn't succeed in encrypting the device and still using fingerprint afterwards. I even tried encryption with a "graphic" gesture before this kind of password was suggested by blackview_admin. Directly after encryption everything works fine, even fingerprint reader and all the settings are available. But after next restart all settings and functions related to fingerprint are gone. Therefore I know it SHOULD work with Android 7 but some kind of stupid bug in blackview firmware kicks fingerprint out of the system.
Currently I'm using BV8000 pro without encryption even if I really would like to encrypt the whole device.
Please try to do the factory reset,, and register the fingerprint again.
Mauerspecht,
Were you able to make this work now?
Re: BV8000 fingerprint not working
Hi
My phone now says it's encrpted when it's not, it does not ask for a pin on start to decrypt it and yes pin is active.
Looks like another factory reset
----edit------
After factory reset phone is now encrpted and fingerprint works as well, thank you blackview that's one problem fixed.
My phone now says it's encrpted when it's not, it does not ask for a pin on start to decrypt it and yes pin is active.
Looks like another factory reset
----edit------
After factory reset phone is now encrpted and fingerprint works as well, thank you blackview that's one problem fixed.
Thanks Paul
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