When will you add sections for the BV9500 and BV9500PRO?

I'm presently having a few problems with my 9500 and I'm still awaiting delivery of my 9500PRO.

Main problem on the 9500 is that the screen and buttons are all unresponsive during a phone call, great when you're holding the phone to your ear but totally useless when you need to input numbers to get through automated switchboards!
I can't call my insurance company as they just keep asking for a number to be input to get to the correct department!