Page 1 of 1
BV7000 Wifi won't turn on
Posted: Fri Mar 15, 2019 10:39 pm
by mhockings
My wifi has stopped working. When I go to settings and try to turn it on the switch goes to on for about 10 seconds then reverts back to off. When I try to turn wifi on using the shortcut menu found by swiping down nothing happens. I have no wifi. Tried a restart with no luck.
Thanks
Re: BV7000 Wifi won't turn on
Posted: Sat Mar 16, 2019 11:28 pm
by blackview_admin
Hi there, please try to perform a factory reset from the recovery menu:
viewtopic.php?f=192&t=334922
Re: BV7000 Wifi won't turn on
Posted: Sun Mar 17, 2019 4:35 am
by mhockings
blackview_admin wrote:
Hi, I performed a factory reset from the recovery menu as suggested. I still have no wifi. My phone is unable to find any networks.
Re: BV7000 Wifi won't turn on
Posted: Mon Mar 18, 2019 8:40 am
by mhockings
blackview_admin wrote:
I've tried a reset as described. The problem still exists. There is no bluetooth either
Re: BV7000 Wifi won't turn on
Posted: Tue Mar 19, 2019 10:55 pm
by blackview_admin
Did you try to connect to another wifi network?
Re: BV7000 Wifi won't turn on
Posted: Wed Mar 20, 2019 7:01 am
by mhockings
blackview_admin wrote:Did you try to connect to another wifi network?
I can't turn wifi on. So no networks are available.
Re: BV7000 Wifi won't turn on
Posted: Sun Mar 24, 2019 5:47 pm
by blackview_admin
It looks like your unit got a faulty internal antenna. Please contact your seller to have it replaced under warranty.