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Screen remains off (Black), but can hear sounds and vibration

Posted: Fri Oct 06, 2017 4:58 am
by AndyVee
Hi,

I was playing a game on my Blackview, when it alerted me to low power. I plugged the phone into the charger for a few hours.

On retrieving the phone after it had charged, the screen remains black, however I can hear sounds and vibrations. Fingerprint unlock, turn off and on are all audible, just nothing on the screen.

I have had this phone for 1 month.

Please help.

Re: Screen remains off (Black), but can hear sounds and vibration

Posted: Tue Oct 17, 2017 3:07 pm
by blackview_admin
I will ask our technician about this.