Blackview User Forum

 
Gigiolo
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Posts: 2
Joined: Thu Jun 01, 2017 10:06 pm

This phone is unusable please help!

Thu Jun 01, 2017 10:18 pm

I have this phone since 2 weeks, purchased on gearbest. It is simply UNUSABLE for calls. I have the same problem that many other users have noticed: the microphone is inverted. When I receive calls, the person who is calling me can not hear my voice when I talk on the mic on the bottom of the phone. I can be heared only if I speak on the mic on the top camera, ore use some headphones with mic.
Since I paid for this phone, I expect that a firmware that fix the problem will be released VERY soon. Otherwise I'll spread the existence of this problem as much as I can, with bad reviews on purchising sites and youtube videos.
 
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blackview_admin
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Re: This phone is unusable please help!

Wed Jun 07, 2017 7:37 am

Can you please tell your phone's build no.?
 
nesterov32
Posts: 20
Joined: Sun Aug 28, 2016 4:58 pm

Re: This phone is unusable please help!

Wed Jun 07, 2017 2:04 pm

blackview_admin wrote:
Can you please tell your phone's build no.?


Yes, you read all the messages, microphones do not work properly!
 
sindrek
Posts: 4
Joined: Thu Jun 02, 2016 6:11 pm

Re: This phone is unusable please help!

Wed Jun 07, 2017 9:06 pm

The same with my P2 lite, in addition is has stopped reading my sim card now. So totally useless now. Had it for a week or so. Full dispute at aliexpress. It is sad since a nice phone. I hope it is fw and that it can be fixed asap. OTA update.
 
Dongermon
Posts: 158
Joined: Thu Apr 06, 2017 6:48 pm

Re: This phone is unusable please help!

Thu Jun 08, 2017 9:04 pm

sindrek wrote:
The same with my P2 lite, in addition is has stopped reading my sim card now. So totally useless now. Had it for a week or so. Full dispute at aliexpress. It is sad since a nice phone. I hope it is fw and that it can be fixed asap. OTA update.


What build number are you using?
 
Gigiolo
Topic Author
Posts: 2
Joined: Thu Jun 01, 2017 10:06 pm

Re: This phone is unusable please help!

Fri Jun 09, 2017 11:20 am

blackview_admin wrote:
Can you please tell your phone's build no.?


Build number is P2 Lite_Blackview_20170413.

I think almost certainly that is a software problem. With Android recording app the voice can be recorded well; also Whatsapp calls are good. Only normal calls are impossibile!

When will you relase an update?
 
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blackview_admin
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Re: This phone is unusable please help!

Wed Jun 14, 2017 7:01 am

Gigiolo wrote:
blackview_admin wrote:
Can you please tell your phone's build no.?


Build number is P2 Lite_Blackview_20170413.

I think almost certainly that is a software problem. With Android recording app the voice can be recorded well; also Whatsapp calls are good. Only normal calls are impossibile!

When will you relase an update?


We are studying this, will come back soon.
 
Jyothiraj
Posts: 3
Joined: Fri Jun 16, 2017 6:16 am

Re: This phone is unusable please help!

Fri Jun 16, 2017 6:54 am

same issue i have , im trying to return back the phone to seller...., i like this phone , but not happy because i can't do normal calls
 
artuzik
Posts: 4
Joined: Mon Jun 19, 2017 6:45 am

Re: This phone is unusable please help!

Mon Jun 19, 2017 7:17 am

The firmware is bad! The device is good and the firmware is bad.
1. 3G works badly - you choose 3G settings only, she writes that YES and in fact there is NO, (it is necessary to put everything well through the engineering menu).
2. With automatic brightness is bad, wants to work, wants does not work.
3. The TELEPHONE application constantly flies - contacts do not like it (the other application works well).
4. The battery is large but holds just like on other brands 4000, (most likely this is due to the firmware).
5. Not all items in the settings are translated into Russian.
6. The communication module is weak, you pick up the phone and the communication deteriorates (most likely this is due to the firmware).
If you make a good firmware then you can sell more expensive.
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: This phone is unusable please help!

Wed Jun 21, 2017 5:56 am

"Start the phone into recovery:
- Press Power and Volume up together for around 10 Seconds
- When the open android is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select ""reboot system now"""

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