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A80 update stuck
Posted: Tue Jan 05, 2021 2:18 pm
by Dezzyman
Newbie here. I could not find an A80 (NOT Pro) board so i am putting this here.
I unpacked my new phone at 11:00 and at 14:16 it is still updating. What should I do please?
Re: A80 update stuck
Posted: Wed Jan 06, 2021 6:52 am
by blackview_admin
Dezzyman wrote:Newbie here. I could not find an A80 (NOT Pro) board so i am putting this here.
I unpacked my new phone at 11:00 and at 14:16 it is still updating. What should I do please?
Hello, sorry for the delay in responding to your question, is the phone updated successfully?
Re: A80 update stuck
Posted: Wed Jan 06, 2021 12:01 pm
by Dezzyman
After asking friends, I rebooted it and is now working although there have been a few glitches (apps would not install). I believe it is OK now if a little sluggish.
Re: A80 update stuck
Posted: Thu Jan 07, 2021 9:06 am
by blackview_admin
Dezzyman wrote:After asking friends, I rebooted it and is now working although there have been a few glitches (apps would not install). I believe it is OK now if a little sluggish.
Okay, next time if you have any emergence questions please contact our after-sale department directly in order to solve your problem more efficiently.
Re: A80 update stuck
Posted: Thu Jan 07, 2021 9:56 am
by Dezzyman
As far as I could see, there was a 48 hour turn round on after-sales department emails and the Skype feature did not work as I guess you are in a different time zone.
Re: A80 update stuck
Posted: Fri Jan 08, 2021 7:06 am
by blackview_admin
Dezzyman wrote:As far as I could see, there was a 48 hour turn round on after-sales department emails and the Skype feature did not work as I guess you are in a different time zone.
Thank you for your understanding. Because of the time zone, sometimes we can't reply to you in time, once we receive the questions, we will try our best to help you solve the problem as soon as We can.