blackview_admin wrote:

ronbo4610 wrote:

I have that firmware update downloaded on another device that I can use. Can you please provide detailed instructions how to apply the firmware update? That's not something that you should expect that a end user can do without detailed instructions. So that's all I'm asking for, instructions as to how to do the firmware update using that 1.7 or so GB file that is provided at the link you reference.

I am several hours from the place I bought it and they have told me that they require me to come in person into the shop in order to have them address the issue. So I'd like to try to resolve it myself if I can, but instead of searching online for instructions how to apply a firmware update I would like to get the instructions from Blackview. It's the least you guys can do considering the tablet is unusable in it's current state.

There are tools, drivers, and instructions in this link. When upgrading, turn off the tablet first. When choosing to upgrade, long-press the volume down button and plug in the data cable to connect to the computer.  https://mega.nz/folder/ra4CGawT#ygurrUkkE1b95mzj9KkvXg