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Myrkgard
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Joined: Thu Dec 31, 2020 5:46 pm

Tab8 often shuts down for no reason

Thu Dec 31, 2020 6:01 pm

Hello,
I've just obtained a new Tab8. It came with firmware build number "Tab8_EEA-P30_V1.0_20201022V06". No OTA update is available. It shuts down by itself every few hours. I've read that other users experience the same issue. When will this get fixed?
 
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blackview_admin
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Re: Tab8 often shuts down for no reason

Wed Jan 13, 2021 6:22 am

Myrkgard wrote:
Hello,
I've just obtained a new Tab8. It came with firmware build number "Tab8_EEA-P30_V1.0_20201022V06". No OTA update is available. It shuts down by itself every few hours. I've read that other users experience the same issue. When will this get fixed?

Hello, The Mainboard was broken, you can contact the after-sale department straightly: support02@blackview.hk.
Where and when did you purchase this Tab8?
 
ronbo4610
Posts: 3
Joined: Wed Jan 13, 2021 5:39 pm

Re: Tab8 often shuts down for no reason

Wed Jan 13, 2021 5:43 pm

I have the same problem with the Tab8. I received my tablet two days ago. I am in Albania. What can I do?
 
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blackview_admin
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Re: Tab8 often shuts down for no reason

Thu Jan 14, 2021 7:21 am

ronbo4610 wrote:
I have the same problem with the Tab8. I received my tablet two days ago. I am in Albania. What can I do?

Hello, it's about the Shutdown problem?
 
ronbo4610
Posts: 3
Joined: Wed Jan 13, 2021 5:39 pm

Re: Tab8 often shuts down for no reason

Thu Jan 14, 2021 12:04 pm

Yes, the same problem as this post. The tablet shuts down/reboots frequently for no reason.

Has this problem been patch by the file referenced in the other post about Tab8 shutdown?? I have already downloaded the patch file referenced in the other post, but I'd like step by step instructions for applying it . The instructions I saw weren't clear enough.

Thank you.
 
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Myrkgard
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Posts: 4
Joined: Thu Dec 31, 2020 5:46 pm

Re: Tab8 often shuts down for no reason

Thu Jan 14, 2021 4:32 pm

blackview_admin wrote:
Myrkgard wrote:
Hello,
I've just obtained a new Tab8. It came with firmware build number "Tab8_EEA-P30_V1.0_20201022V06". No OTA update is available. It shuts down by itself every few hours. I've read that other users experience the same issue. When will this get fixed?

Hello, The Mainboard was broken, you can contact the after-sale department straightly: support02@blackview.hk.
Where and when did you purchase this Tab8?

Thanks, I've just contacted support02@blackview.hk. The device was originally purchased last November on Amazon Germany but has already been replaced once.
 
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blackview_admin
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Re: Tab8 often shuts down for no reason

Fri Jan 15, 2021 7:07 am

ronbo4610 wrote:
Yes, the same problem as this post. The tablet shuts down/reboots frequently for no reason.

Has this problem been patch by the file referenced in the other post about Tab8 shutdown?? I have already downloaded the patch file referenced in the other post, but I'd like step by step instructions for applying it . The instructions I saw weren't clear enough.

Thank you.

Hello,
Can you update it to the new version first to verify it first?
Euro version: https://mega.nz/file/WKoGRCLY#0UnN1skFR ... JunLDW0MOQ
Non-Euro version:
https://mega.nz/file/2WpwwATR#vJaoFrmWBouelOHpiuQSMO2lSLBCa69839QoQ9eHVtI
 
ronbo4610
Posts: 3
Joined: Wed Jan 13, 2021 5:39 pm

Re: Tab8 often shuts down for no reason

Sat Jan 16, 2021 10:09 am

I have that firmware update downloaded on another device that I can use. Can you please provide detailed instructions how to apply the firmware update? That's not something that you should expect that a end user can do without detailed instructions. So that's all I'm asking for, instructions as to how to do the firmware update using that 1.7 or so GB file that is provided at the link you reference.

I am several hours from the place I bought it and they have told me that they require me to come in person into the shop in order to have them address the issue. So I'd like to try to resolve it myself if I can, but instead of searching online for instructions how to apply a firmware update I would like to get the instructions from Blackview. It's the least you guys can do considering the tablet is unusable in it's current state.
 
Slawcio71
Posts: 3
Joined: Sun Jan 17, 2021 1:30 pm

Re: Tab8 often shuts down for no reason

Sun Jan 17, 2021 1:38 pm

Hello, I have the European version and when I try to update, after the robot shows up, an error pops up
How to update to the latest version
Regards Sławek
 
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blackview_admin
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Re: Tab8 often shuts down for no reason

Mon Jan 18, 2021 7:07 am

Slawcio71 wrote:
Hello, I have the European version and when I try to update, after the robot shows up, an error pops up
How to update to the latest version
Regards Sławek

Hello, this is the newest version, you can check:
Euro version: https://mega.nz/file/WKoGRCLY#0UnN1skFR ... JunLDW0MOQ
Non-Euro version:https://mega.nz/file/2WpwwATR#vJaoFrmWBouelOHpiuQSMO2lSLBCa69839QoQ9eHVtI

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