Blackview User Forum

 
HeavyMarty
Topic Author
Posts: 1
Joined: Thu Apr 01, 2021 9:12 am

BV6300 Proximity Sensor issue (not working)

Thu Apr 01, 2021 9:17 am

Dear Blackviewers,
I'm writing here because I just don't know where to turn anymore and I hope someone can help me. I am a proud long time blackview owner, I first had a 6000 and then a 9500, as I have always been comfortable with them, I have had many members of my family buy BW phones.
The latest purchase was for the 6300, we have 4 in my family but one, my uncle's, doesn't want to work.

The problem is essentially just one, the proximity sensor, which doesn't work, or if it does, it works for a while and then turns off, as if it wasn't there. Which is a major bummer, because as you know without that sensor, as soon as you make a call the screen suddenly goes black and there's no way to interact except when the caller hangs up.

I've tried everything, from a simple reboot to opening the QC test menu from the *#87# keypad, where I couldn't do more than see that the sensor doesn't show any signs of life; I've also tried to access engineer mode as mentioned in many tutorials but the sensor calibration menu isn't there at all. I've looked extensively on the web, for other models it seems to be a frequent problem but for this one I' haven't found anything, not to mention that the layout of the items and actions available on the QC test and the Engeineering mode seems to be different from other models.

I hope someone can help me at least to understand if I can do something at software level or if I have to tell my uncle to get a new blackview directly.
Thanks
M.
My phones : BV9500 - BV6000 - BV6300
 
boatman127
Posts: 3
Joined: Fri Mar 19, 2021 10:32 pm

Re: BV6300 Proximity Sensor issue (not working)

Tue Apr 06, 2021 4:02 pm

I can't locate a BV6300 section. Sorry for jumping onto your existing thread.
I am unable to use the 6300 wireless charging.
The settings in the battery section states to "switch on" wireless charging to enable charge sharing.
Unfortunately I can find no route to switch on wireless charging.
Can anyone assist?
 
User avatar
blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6300 Proximity Sensor issue (not working)

Wed Apr 07, 2021 3:02 am

HeavyMarty wrote:
Dear Blackviewers,
I'm writing here because I just don't know where to turn anymore and I hope someone can help me. I am a proud long time blackview owner, I first had a 6000 and then a 9500, as I have always been comfortable with them, I have had many members of my family buy BW phones.
The latest purchase was for the 6300, we have 4 in my family but one, my uncle's, doesn't want to work.

The problem is essentially just one, the proximity sensor, which doesn't work, or if it does, it works for a while and then turns off, as if it wasn't there. Which is a major bummer, because as you know without that sensor, as soon as you make a call the screen suddenly goes black and there's no way to interact except when the caller hangs up.

I've tried everything, from a simple reboot to opening the QC test menu from the *#87# keypad, where I couldn't do more than see that the sensor doesn't show any signs of life; I've also tried to access engineer mode as mentioned in many tutorials but the sensor calibration menu isn't there at all. I've looked extensively on the web, for other models it seems to be a frequent problem but for this one I' haven't found anything, not to mention that the layout of the items and actions available on the QC test and the Engeineering mode seems to be different from other models.

I hope someone can help me at least to understand if I can do something at software level or if I have to tell my uncle to get a new blackview directly.
Thanks
M.

First, wipe the light-sensing part. If it still doesn’t work, you can only ask the store to negotiate a replacement or send it back for repair.
 
User avatar
blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6300 Proximity Sensor issue (not working)

Wed Apr 07, 2021 3:23 am

boatman127 wrote:
I can't locate a BV6300 section. Sorry for jumping onto your existing thread.
I am unable to use the 6300 wireless charging.
The settings in the battery section states to "switch on" wireless charging to enable charge sharing.
Unfortunately I can find no route to switch on wireless charging.
Can anyone assist?

Hello, it can't be supported wireless charge.
 
boatman127
Posts: 3
Joined: Fri Mar 19, 2021 10:32 pm

Re: BV6300 Proximity Sensor issue (not working)

Wed Apr 07, 2021 10:39 pm

blackview_admin wrote:
boatman127 wrote:
I can't locate a BV6300 section. Sorry for jumping onto your existing thread.
I am unable to use the 6300 wireless charging.
The settings in the battery section states to "switch on" wireless charging to enable charge sharing.
Unfortunately I can find no route to switch on wireless charging.
Can anyone assist?

Hello, it can't be supported wireless charge.

Odd. Blackviews own website lists is as 10w wireless charging and 18w wired charging.
 
User avatar
blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6300 Proximity Sensor issue (not working)

Thu Apr 08, 2021 2:25 am

boatman127 wrote:
blackview_admin wrote:
boatman127 wrote:
I can't locate a BV6300 section. Sorry for jumping onto your existing thread.
I am unable to use the 6300 wireless charging.
The settings in the battery section states to "switch on" wireless charging to enable charge sharing.
Unfortunately I can find no route to switch on wireless charging.
Can anyone assist?

Hello, it can't be supported wireless charge.

Odd. Blackviews own website lists is as 10w wireless charging and 18w wired charging.

Hello, this is the page of BV6300, and there is no information about wireless charging: https://www.blackview.hk/products/item/bv6300

Who is online

Users browsing this forum: No registered users and 1 guest