Page 1 of 1

Phone restarts (OUT OF THE BOX)

Posted: Tue Jul 04, 2017 10:57 am
by amalek
Today i received my new Blackview A9 Pro...
see what happens when i turn it on...
https://youtu.be/G5TQr6S7S28
it always restarts...

what can i do?

Re: Phone restarts (OUT OF THE BOX)

Posted: Tue Jul 04, 2017 2:44 pm
by amalek
UPDATE

its a WiFi Problem...!

On the first start, i connected the phone to my Wifi..
when it is connected the phone restarts...

after three hours i found a way to format the memory... then i started the phone without connecting to my Wifi and now it works fine.

Re: Phone restarts (OUT OF THE BOX)

Posted: Wed Jul 05, 2017 1:20 am
by blackview_admin
amalek wrote:
UPDATE

its a WiFi Problem...!

On the first start, i connected the phone to my Wifi..
when it is connected the phone restarts...

after three hours i found a way to format the memory... then i started the phone without connecting to my Wifi and now it works fine.


Are you using the latest update?

Re: Phone restarts (OUT OF THE BOX)

Posted: Wed Jul 05, 2017 9:45 am
by amalek
no
the ROM was not available yesterday...

i´ll try it soon...

Re: Phone restarts (OUT OF THE BOX)

Posted: Fri Jul 07, 2017 2:46 am
by blackview_admin
amalek wrote:
no
the ROM was not available yesterday...

i´ll try it soon...


It is available now.
A9_Pro_Blackview_20170609
https://mega.nz/#!5WRwWLCB!GskzJs0QYCX9 ... hFMHesrwH0

Re: Phone restarts (OUT OF THE BOX)

Posted: Tue Jul 11, 2017 10:48 am
by amalek
The new firmware solved the problem...
Thank you