I have a Blackview BV7000 Pro . After a charge of 8h the phone dont want to light on. The light LED is on but not the screen. The screen remain off : no text, no image, no logo, just something "grey". No boot. The screen was not exactly black. But the phone is not working.

Is it possible to reset the phone or to do something?

I live in west africa (Togo) and we dont have local support

Sincerely yours

You could try to flash the firmware over a pc: viewtopic.php?f=176&t=191529&p=376561#p376561
If that don't help please ask your seller for help.