bbs.blackview.com

This phone is bomb-proof. Please help ... Very high heat battery, super heated phone .....

.....

please update to the latest firmware version, make a factory reset after that and be sure to use original cable and charger. please report if that solved your problem

blackview_admin wrote:

please update to the latest firmware version, make a factory reset after that and be sure to use original cable and charger. please report if that solved your problem

This problem has started since the go has finished
new software update. Using original blackview accessories. This is due with new update. The phone no longer charges, and it overheats a lot.

please try to charge when phone is tuned off and report if possible.

and please try a factory reset in recovery mode (will also delete your data/settings):
- Press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

blackview_admin wrote:

please try to charge when phone is tuned off and report if possible.

and please try a factory reset in recovery mode (will also delete your data/settings):
- Press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

The issue has not resolved. The problem persists and the overheating does not end anymore.

Hi ..... It's true, this terminal heats up a lot, it has nothing to do for example with the BV6000, it has the same battery and much more legend. The mine warms a lot for the area of ​​the camera, especially what is loading and running some video on the web etc ...

blackview_admin wrote:

please try to charge when phone is tuned off and report if possible.

and please try a factory reset in recovery mode (will also delete your data/settings):
- Press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android with red triangle is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now

Blackview, can not fix this problem? The battery runs out quickly, in less than 8 hours of use .... The temperature always rises to 48 °. I do not use games. Just use, YouTube, web browsing, facebook, whatsapp, eBay etc etc.

Please answer my questions to find a solution for that issue!

- Is it possible to charge the device (turned off or turned on)?
- Had you tried a factory reset in recovery?
- Which software version are you using (newest: viewtopic.php?f=176&t=191529)?
- Was your phone delivered with Android 6 or 7?

blackview_admin wrote:

Please answer my questions to find a solution for that issue!

- Is it possible to charge the device (turned off or turned on)?
- Had you tried a factory reset in recovery?
- Which software version are you using (newest: viewtopic.php?f=176&t=191529)?
- Was your phone delivered with Android 6 or 7?

The device was received with android 6. After I updated with android 7, I ran step by step, as you advised you. After 3 days the device started malfunctioning. Phone locks many bugs, battery no longer holds charge. I have the latest software 06/07/2017. I posted everything above
, see screenshots