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Screen doesn't work anymore! URGENT!!

Posted: Mon Jun 26, 2017 1:07 am
by beneficio
Dear,

I bought my BV7000 Pro a month ago and yesterday the upper half of the screen stop to work! The smartphone just recognise my touch in a little area on the screen. I can't even unlock the screen using the security pattern.

What can I do???

Looking forward to hearing from you soon.

Best regards,
Bernardo

PS: I live in Brazil

Re: Screen doesn't work anymore! URGENT!!

Posted: Mon Jun 26, 2017 5:56 am
by blackview_admin
Can you please send us some video for reference?

Re: Screen doesn't work anymore! URGENT!!

Posted: Mon Jun 26, 2017 7:06 am
by Holefighter
beneficio wrote:
Dear,

I bought my BV7000 Pro a month ago and yesterday the upper half of the screen stop to work! The smartphone just recognise my touch in a little area on the screen. I can't even unlock the screen using the security pattern.

What can I do???

Looking forward to hearing from you soon.

Best regards,
Bernardo

PS: I live in Brazil


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