Dear,

I bought my BV7000 Pro a month ago and yesterday the upper half of the screen stop to work! The smartphone just recognise my touch in a little area on the screen. I can't even unlock the screen using the security pattern.

What can I do???

Looking forward to hearing from you soon.

Best regards,
Bernardo

PS: I live in Brazil

Can you please send us some video for reference?

beneficio wrote:

Dear,

I bought my BV7000 Pro a month ago and yesterday the upper half of the screen stop to work! The smartphone just recognise my touch in a little area on the screen. I can't even unlock the screen using the security pattern.

What can I do???

Looking forward to hearing from you soon.

Best regards,
Bernardo

PS: I live in Brazil

You can usw a mouse via usb