Then I understand that my phone is in trouble.I think all the BV7000Pro phones in the first series have problems.If I look at the forum, by far the one dedicated to the BV7000Pro is with the most technical problems encountered in a short time. Honest on Blackview's side is to replace the phones from the first release with those in the second series, with Android 7.0, at no additional cost. I have encountered all the problems reported on the forum, from the proximity sensor to the loss of connection (except the power supply, but it is not known if it will not appear) The impression left is that of a phone made in the garage, with software made in mockery . In my country, I paid $ 365 for the phone only to qualify for the warranty. The support is on the ground, the hardware the same. It's the first forum I've seen showing you how to dismount the phone. Seriously??