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malfunctions with the smartphone

Posted: Thu Jun 15, 2017 12:35 pm
by JeleznyBo
Hi, everybody.
I bought on Aliexpress BV7000 Pro. In operation the smartphone about two months. Reputable administration, developers and producers, accept claims.
1). Skachany with Play a market the utility of Battery Doctor estimates the maximum capacity of the battery in 1000 мАч.
2). At operation of applications (for example, the game Best Fiends) the processor is very strongly heated, maybe not the processor but the smartphone heats up. At the same time the battery charge VERY quickly falls.
3). Periodically the proximity sensor doesn't work. As a result of it at a conversation the sensor is pressed and many applications are started.
4). Periodically the fingerprint sensor ceases to work.
5). Periodically ceases to connect to the WI-FI home network. To Vydayet an authentication error. Reset (sometimes two) correct a situation.
I consider that the producer of the Blackview smartphone has to answer me on the substance of the questions asked by me. Don't act with the people who honestly paid the money requested for goods this way.

Re: malfunctions with the smartphone

Posted: Mon Jun 19, 2017 8:57 am
by blackview_admin
We are not able to reproduce your issues on our devices. Please try to update to the latest firmware and make a factory reset after that. Please report if the issue is solved though this. If the problems with hardware (sensors) are still there please ask your reseller for help (maybe replacement).