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Side material issue

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grAwp
Topic Author
Posts: 156
Joined: Thu Mar 23, 2017 6:06 am

Side material issue

Tue Jun 13, 2017 7:29 pm

Dear Blackview,
after one month regular daily usage of BV 7000 Pro in gray color, both metal parts of sides cover became shabby. Can you offer me some solution for this issue?

Thank you
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Holefighter
Posts: 120
Joined: Mon May 22, 2017 2:37 pm
Location: Germany

Re: Side material issue

Wed Jun 14, 2017 3:27 am

Maybe BV can offer some links for different replace parts( camera or other spareparts)
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grAwp
Topic Author
Posts: 156
Joined: Thu Mar 23, 2017 6:06 am

Re: Side material issue

Wed Jun 14, 2017 4:53 am

I am sending you a photo of the new phone when I received it. In my opinion the material of metal parts of sides cover is bad quality. Even my hands smell after metal when I use my phone.

Thank you
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grAwp
Topic Author
Posts: 156
Joined: Thu Mar 23, 2017 6:06 am

Re: Side material issue

Wed Jun 14, 2017 4:54 am

Holefighter wrote:
Maybe BV can offer some links for different replace parts( camera or other spareparts)


Holefighter you have same problem with metal parts of sides cover in same color ?
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Holefighter
Posts: 120
Joined: Mon May 22, 2017 2:37 pm
Location: Germany

Re: Side material issue

Wed Jun 14, 2017 6:42 am

grAwp wrote:
Holefighter wrote:
Maybe BV can offer some links for different replace parts( camera or other spareparts)


Holefighter you have same problem with metal parts of sides cover in same color ?


No not yet but i have my phone only since maybe 3 weeks. But iam interesting if i can buy some replace parts maybe at aliexpress?
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grAwp
Topic Author
Posts: 156
Joined: Thu Mar 23, 2017 6:06 am

Re: Side material issue

Wed Jun 14, 2017 9:09 am

If you buy these new parts - metal sides covers, I think after 2 month use that will be the same. I think the problem is in bad material quality and technology :roll:. It must be replaced with better parts, not the same :!:
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blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Side material issue

Wed Jun 14, 2017 9:51 am

Looks like the dark grey paint is going off at your device.

You can try to ask at service@blackview.hk for a replacement.
Maybe try out the silver metal parts I guess they are not painted that way (not sure).
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grAwp
Topic Author
Posts: 156
Joined: Thu Mar 23, 2017 6:06 am

Re: Side material issue

Wed Jun 14, 2017 10:00 am

blackview_admin wrote:
Looks like the dark grey paint is going off at your device.

You can try to ask at service@blackview.hk for a replacement.
Maybe try out the silver metal parts I guess they are not painted that way (not sure).


Thank you I write to your service for replacement. Thank you
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blackview_admin
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Re: Side material issue

Wed Jun 14, 2017 10:23 am

grAwp wrote:
blackview_admin wrote:
Thank you I write to your service for replacement. Thank you


I am very sorry, I wrote you something wrong. My colleague told me that it's better to ask your seller for replacement parts. The seller will contact us directly and will help you to get the parts.
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grAwp
Topic Author
Posts: 156
Joined: Thu Mar 23, 2017 6:06 am

Re: Side material issue

Wed Jun 14, 2017 10:38 am

blackview_admin wrote:
grAwp wrote:
blackview_admin wrote:
Thank you I write to your service for replacement. Thank you


I am very sorry, I wrote you something wrong. My colleague told me that it's better to ask your seller for replacement parts. The seller will contact us directly and will help you to get the parts.


Its OK, but I think my seller will want from me to send whole phone with acessories. Not only the side parts. :cry:
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