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Random restarts
Posted: Mon May 01, 2017 1:12 pm
by nosferatu13fd
Hi to All
My phone restarts randomly ( I dont know WHY( It could be after 5 min or after 4 hours. Do anyone have this problem?
Re: Random restarts
Posted: Tue May 02, 2017 3:34 am
by blackview_admin
Hi friend, may we know when this started and what your current build no.?
Re: Random restarts
Posted: Tue May 02, 2017 5:44 pm
by RynoZAR
I Also have a BV7000 Pro also with the same random restart problem my Build number is: BV7000_PRO_Blackview_20170411
Please assist me I am from South Africa and the local dealer of Blackview doesn`t want to asssit me
Re: Random restarts
Posted: Wed May 03, 2017 1:49 am
by blackview_admin
1. Before the problem happens, did you set something with your phone or install some app on your phone?
2. If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening.
Re: Random restarts
Posted: Fri May 05, 2017 10:05 pm
by Phil
If nothing else works you could also try a factory reset. Maybe it helps.