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OTG and Charger Cable Can Not Connected
Posted: Tue Apr 18, 2017 10:11 pm
by franklin
Whats wrong with this rugged phone?
Just received my new BV7000 pro and The OTG and cable charger can not connected.
Please advise.
Re: OTG and Charger Cable Can Not Connected
Posted: Wed Apr 19, 2017 10:37 am
by blackview_admin
Can you please send picture for us checking?
Re: OTG and Charger Cable Can Not Connected
Posted: Fri Apr 28, 2017 2:51 pm
by alshyib
I think the problem is in the software
At first there was a strange problem, the mobile was constantly charging without the cable.
Then the same problem otg and charger cable can not connected or charging
Great disappointment
Re: OTG and Charger Cable Can Not Connected
Posted: Fri Apr 28, 2017 3:13 pm
by alshyib
Re: OTG and Charger Cable Can Not Connected
Posted: Tue May 09, 2017 3:58 pm
by Phil
alshyib wrote:https://drive.google.com/file/d/0B--vHjCcemgpMzJkZjhQSUNCbVU/view?usp=sharing
I have no rights for viewing your photo.
Re: OTG and Charger Cable Can Not Connected
Posted: Wed Jun 14, 2017 8:22 am
by AdamV
Has this been resolved?
I have plugged in the OTG cable, firstly it didn't recognise the usb, now it shows it is charging without the cable, and if I do plug in charger, it will not charge.
How to fix?
Re: OTG and Charger Cable Can Not Connected
Posted: Wed Jun 14, 2017 9:54 am
by blackview_admin
AdamV wrote:Has this been resolved?
I have plugged in the OTG cable, firstly it didn't recognise the usb, now it shows it is charging without the cable, and if I do plug in charger, it will not charge.
How to fix?
please try out if you inserted the USB correctly. Sometimes it seemes to be plugged but is not inserted completely/canted.
Re: OTG and Charger Cable Can Not Connected
Posted: Wed Jun 14, 2017 9:54 pm
by AdamV
Please reread the issue:
1. Phone was working fine
2. Inserted the OTG cable
3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable
4. Removed OTG cable from the phone, it still showed it was charging, without any cable
5. Inserted charging cable, even though charging symbol was showing, it wasnt actually charging
6. Battery on phone went empty
7. Left on charger for 10 hours, no response by phone, cannot turn on, no lights
Have tried multiple usb C cables, and different power outlets
Re: OTG and Charger Cable Can Not Connected
Posted: Thu Jun 15, 2017 3:40 am
by blackview_admin
AdamV wrote:Please reread the issue:
1. Phone was working fine
2. Inserted the OTG cable
3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable
4. Removed OTG cable from the phone, it still showed it was charging, without any cable
5. Inserted charging cable, even though charging symbol was showing, it wasnt actually charging
6. Battery on phone went empty
7. Left on charger for 10 hours, no response by phone, cannot turn on, no lights
Have tried multiple usb C cables, and different power outlets
We are studying this, will be back here soon.
Re: OTG and Charger Cable Can Not Connected
Posted: Thu Jun 15, 2017 5:49 am
by blackview_admin
AdamV wrote:Please reread the issue:
1. Phone was working fine
2. Inserted the OTG cable
3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable
4. Removed OTG cable from the phone, it still showed it was charging, without any cable
5. Inserted charging cable, even though charging symbol was showing, it wasnt actually charging
6. Battery on phone went empty
7. Left on charger for 10 hours, no response by phone, cannot turn on, no lights
Have tried multiple usb C cables, and different power outlets
Please upgrade to BV7000_PRO_Blackview_20170523 to solve this problem.
https://mega.nz/#!ZfhiyQrY!cqyjq5ODBhX- ... stKfVa6PBc