bbs.blackview.com

Hello,

I was happily using my BV6000 and had a BV7000 Pro on pre-order, it arrived yesterday.
I have no connectivity on my Koodo (Telus) SIM and only Edge (2G) connectivity on my Rogers SIM.
Both SIMs identify the provider correctly but Koodo SIM cannot locate a network.

I noticed BV6000 supports 1900mhz and BV7000 Pro does not - did this change mean I can no longer use Blackview with either provider in Canada?

Phone Frequencies: (viewtopic.php?f=175&t=112098)

GSM spec 850/900/1800/1900
3G spec 900/2100
LTE spec B1/3/7/8/20

Provider frequencies below:

Telus (including Koodo)

2G
CDMA 850/1900
EVDO 850/1900

3G (and fake 4G)
HSDPA 850/1900
HSPA+ 850/1900
UMTS 850/1900
WCDMA 850/1900
1x EV-DO CDMA2000

4G (called 4G+)
LTE 1700/2100

Rogers (including Fido, Petro-Canada Mobility)

2G
GSM 850/1900
GPRS 850/1900
EDGE 850/1900

3G (and fake 4G)
HSDPA 850/1900
HSPA+ 850/1900
UMTS 850/1900
WCDMA 850/1900

4G
LTE 1700

As for BV7000 Pro, it can not working currently in Canada.

Did I misunderstand the frequencies? I checked before ordering and as I mentioned, my BV6000 is working fine.
Is it possible an update will fix network compatibility? Or should I contact seller (Desoon) for refund?

Had a friend test in US - BV7000 Pro does not work in all of North America.
Big market to exclude!

ADMIN can you say why it won't work in canada? I spent months researching it to make sure the bands match. I ordered it and find it won't work for me too. I am in Canada

Hello everyone, we have reported your issues, and are looking for the solution, please stay tuned.

Hi. I have the same problem in MEXICO. My 7000pro only connect to 2G Edge. Have signal to call but no to internet

Obviously the advertised frequencies are not fully supported.
So send back your phone or file a claim for wrong advertising...

Thank you blackview_admin for looking into the issue, I look forward to a solution. I really like my BV7000 Pro and to have it work in Canada would be awesome.

I too can confirm the BV7000 Pro does not work in the United States either. Bitter disappointment.