Blackview User Forum

 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

USB connection

Wed Jun 28, 2017 1:04 pm

I have my first seriusly issue with 7.0 OS. After update i connected my BV to my computer without any problem. Few hours later my BV shutted down and doesn't respond. I pluged in to the computer and it showed the image of battery like on low percent, after that it showed 93% and started well. The problem is BV doesn't recognise connection to the PC. I want to admit my options are setted propertly as transfer of files. I can't even flash my OS on any way or downgrade. Please give me your advice what to do. I tried even wipe/factory reset.
 
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blackview_admin
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Re: USB connection

Wed Jun 28, 2017 1:34 pm

1) Try to complete charge a)with phone on b)with phone turned off
2) accurately check the cable/connection
3) if you manage to charge recheck if flashing works now with high battery percent
 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: USB connection

Wed Jun 28, 2017 1:35 pm

Thank you. I'll check it and answer you the result.
 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: USB connection

Thu Jun 29, 2017 5:52 pm

Charging from 56% to 100% took 8 hours. After that nothing happened. What is going on with my BV? Is there any way to flash this device? I can tell the cable to plug pendrive is not recognisable too. Let me know if you have any idea what to do...
 
Dongermon
Posts: 158
Joined: Thu Apr 06, 2017 6:48 pm

Re: USB connection

Thu Jun 29, 2017 6:31 pm

Lech wrote:
Charging from 56% to 100% took 8 hours. After that nothing happened. What is going on with my BV? Is there any way to flash this device? I can tell the cable to plug pendrive is not recognisable too. Let me know if you have any idea what to do...


viewtopic.php?f=172&t=130585
 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: USB connection

Thu Jun 29, 2017 7:40 pm

I asked for help, becouse this way didn't work. I kwnow how to flash device propertly. I have got good drivers and i tried that on two computers. It seems software has seriously faliure.
 
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blackview_admin
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Re: USB connection

Thu Jun 29, 2017 8:35 pm

Lech wrote:
I asked for help, becouse this way didn't work. I kwnow how to flash device propertly. I have got good drivers and i tried that on two computers. It seems software has seriously faliure.


If nothing else helps you may ask your seller for help (repair / warrenty replacent / etc).
 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: USB connection

Fri Jun 30, 2017 8:19 am

What about downgrade from sdcard. Is that possible?
 
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blackview_admin
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Re: USB connection

Sat Jul 01, 2017 5:46 am

Lech wrote:
What about downgrade from sdcard. Is that possible?

We don't have SD card to upgrade.
 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: USB connection

Sat Jul 01, 2017 6:00 am

I understand. I have to wait until you release official firmware via OTA. In other way i will loose my guarantee. Have you any date of official release?

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