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Lech
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Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Android System Crash

Mon Jun 19, 2017 11:03 am

Hi Blackview Team! I got a problem with my BV7000 Pro. I saw a comunicate:
"android.process.acore has stopped" on my screen. After that anothers application started shutting down.
I shutted down my BV7000 Pro, and tried to turn it on. BV is showing only Blackview logo, and nothing else.
I need help. Tell me what to do, please.
 
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blackview_admin
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Re: Android System Crash

Mon Jun 19, 2017 11:47 am

Start the phone into recovery:
- Press Power and Volume up together for around 10 Seconds
- be sure that the little arrow point on recovery (select with volume up, enter with volume down)
- Then the open android is shown press Power and Volume up together again
- (Maybe backup your Data to SD-Card)
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select reboot system now
 
Lech
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Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: Android System Crash

Mon Jun 19, 2017 12:09 pm

Than you for quick answer. I followed your suggestion. After I choosed recovery mode I saw opened android, but it has got red triangle with exclamation mark. I could not do anything with that. Any idea what should i do?
 
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blackview_admin
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Re: Android System Crash

Mon Jun 19, 2017 1:09 pm

Lech wrote:
Than you for quick answer. I followed your suggestion. After I choosed recovery mode I saw opened android, but it has got red triangle with exclamation mark. I could not do anything with that. Any idea what should i do?


"Then the open android (and red triangle) is shown - press Power and Volume up together again"
 
Lech
Topic Author
Posts: 14
Joined: Tue Jun 06, 2017 8:09 pm

Re: Android System Crash

Mon Jun 19, 2017 1:37 pm

Menu with recovery, fast boot and normal mode apeared again and nothing else. I solved problem in diferent way.
viewtopic.php?f=176&t=141026&p=335187&hilit=flash#p335187
After fifth time of flashing problem disapeared. I think it was the only way to rescue my BV.
Thank you for this tutorial.
Don't hurry with Android 7. Do it well, not fast. We will wait ;)
 
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Gemini
Posts: 7
Joined: Thu Jun 15, 2017 10:58 am

Re: Android System Crash

Tue Jun 20, 2017 12:10 pm

Or you could provide a better recovery, like TWRP, instead of the crappy stock one.
 
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blackview_admin
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Re: Android System Crash

Thu Jun 22, 2017 12:07 pm

Lech wrote:
Menu with recovery, fast boot and normal mode apeared again and nothing else. I solved problem in diferent way.
viewtopic.php?f=176&t=141026&p=335187&hilit=flash#p335187
After fifth time of flashing problem disapeared. I think it was the only way to rescue my BV.
Thank you for this tutorial.
Don't hurry with Android 7. Do it well, not fast. We will wait ;)


Thanks for your feedback how you have solved it!

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