I do not agree what you said, by two different reasons:

1.- The second phone was working normally with DIGICEL Trinidad, until the phone make a software up-date. Then for a three or four weeks the phone was able to communicate.

2.- If the problem were the band frecuency, it should be same problem all time, and it is not what happen.
I am able to make or receive one call before block, it means the phone is able to send and receive information, then the phone was connected.
DIGICEL Trinidad and Tobago use: GSM 850 and 1900, at least the phone should connect by GSM, if no possible to use UMTS or LTE.

Sorry, but I think the problem is different and not the local band frecuency.

Regards

Luis Possamay

hello lpossamay, and hello admin........ i live in mexico, i buy two phone on ebay (from china),,, on both the same problem, we do have signal but after make or receive one call the phone is lock, i can't make or receive phone calls, i have to reboot the phone for make another call.

the phone have the version 20170411-172021.

i agree with ipossamay, is not a frecuence band problem, because the phone works fine (messages, internet (only 2g) and calls),
The problem starts when you receive or make a call

i can't believe there is a month and still have no solution for this problem.

lpossamay wrote:

I do not agree what you said, by two different reasons:

1.- The second phone was working normally with DIGICEL Trinidad, until the phone make a software up-date. Then for a three or four weeks the phone was able to communicate.

2.- If the problem were the band frecuency, it should be same problem all time, and it is not what happen.
I am able to make or receive one call before block, it means the phone is able to send and receive information, then the phone was connected.
DIGICEL Trinidad and Tobago use: GSM 850 and 1900, at least the phone should connect by GSM, if no possible to use UMTS or LTE.

Sorry, but I think the problem is different and not the local band frecuency.

Regards

Luis Possamay

HELLO LUIS.. DO YOU FIND A SOLUTION FOR THE PROBLEM??? I HAVE A THEORY, THE PHONE OR DAMAGE AND THEY ARE MAKE IN CHINA, SO IF A POSSIBLE CUSTOMER FROM AMERICA WANTS A PHONE, THEY WILL SEND THE DAMAGE PHONE, WHY?... BECAUSE IT IS EXPENSIVE TO SEND BACK THE PHONE AND THERE IS NO CUSTOMER SERVICE NEAR OUR TOWN.........

I BUY 2 PHONES, AND BOTH HAVE THE SAME PROBLEM, AND WE ARE NOT THE ONLY ONE, I FUND OTHER CUSTOMERS ON FORUMS AND IN MERCADOLIBRE.COM (LIKE EBAY BUT IS FOR MEXICO, ARGENTINA, ETC).

niagua wrote:

lpossamay wrote:

I do not agree what you said, by two different reasons:

1.- The second phone was working normally with DIGICEL Trinidad, until the phone make a software up-date. Then for a three or four weeks the phone was able to communicate.

2.- If the problem were the band frecuency, it should be same problem all time, and it is not what happen.
I am able to make or receive one call before block, it means the phone is able to send and receive information, then the phone was connected.
DIGICEL Trinidad and Tobago use: GSM 850 and 1900, at least the phone should connect by GSM, if no possible to use UMTS or LTE.

Sorry, but I think the problem is different and not the local band frecuency.

Regards

Luis Possamay

HELLO LUIS.. DO YOU FIND A SOLUTION FOR THE PROBLEM??? I HAVE A THEORY, THE PHONE OR DAMAGE AND THEY ARE MAKE IN CHINA, SO IF A POSSIBLE CUSTOMER FROM AMERICA WANTS A PHONE, THEY WILL SEND THE DAMAGE PHONE, WHY?... BECAUSE IT IS EXPENSIVE TO SEND BACK THE PHONE AND THERE IS NO CUSTOMER SERVICE NEAR OUR TOWN.........

I BUY 2 PHONES, AND BOTH HAVE THE SAME PROBLEM, AND WE ARE NOT THE ONLY ONE, I FUND OTHER CUSTOMERS ON FORUMS AND IN MERCADOLIBRE.COM (LIKE EBAY BUT IS FOR MEXICO, ARGENTINA, ETC).

every phone is made in china or taiwan or korea, this "theory" is racist and unreasonable

I do not get the solution yet. I believe, it never will come.
The worst thing is: I was waiting more than one month, for a smart answer, and it never come.
If this phone worked properly, they would have a good market in this part of the world, I buyed it, because I had not found this kind of probems before.
We buy two phones BV7000Pro, one of then never worked, the second one worked three or four weeks before fail after a software update.
I hope our experience serve to prevent they sell more phones like this, because after this, the only thing I can said for this brand is: IT IS A VERY BAD PHONE.

every phone is made in china or taiwan or korea, this "theory" is racist and unreasonable[/quote]


it is not racist..... i'm just trying to make a point..... i never found in forums customers (europa or asia) whit the problems like us.

lpossamay wrote:

I do not get the solution yet. I believe, it never will come.
The worst thing is: I was waiting more than one month, for a smart answer, and it never come.
If this phone worked properly, they would have a good market in this part of the world, I buyed it, because I had not found this kind of probems before.
We buy two phones BV7000Pro, one of then never worked, the second one worked three or four weeks before fail after a software update.
I hope our experience serve to prevent they sell more phones like this, because after this, the only thing I can said for this brand is: IT IS A VERY BAD PHONE.

thanks for answer...... hope customer service works, and post soon a solution for this problem.

niagua wrote:

every phone is made in china or taiwan or korea, this "theory" is racist and unreasonable

it is not racist..... i'm just trying to make a point..... i never found in forums customers (europa or asia) whit the problems like us.[/quote]

either way your "claim" of Blackview planning everything is absolutely wrong, why would they do that? it makes no sense to do such shady tactics, you lose customers and lose ground in the tech industry.
you saying all of that is just assumption and deranged.

Thanks to niagua, we know (at least) four phones with same problem, two on Trinidad and two on Mexico. Then, sure there are more phones with same problem.
May be we wil receive an up-grade to fix it, or a spacial offer to change our phone by a new one (like blackview BV8000Pro) that will work here.
I received my phone on february, and still I am waiting the right answer.
I can´t use it, I buyed other one (other brand of course.

Sorry, my mistake, I did not received it on february, it was at the end of march.