Blackview User Forum

 
nosferatu13fd
Topic Author
Posts: 4
Joined: Mon May 01, 2017 10:02 am

Random restarts

Mon May 01, 2017 1:12 pm

Hi to All
My phone restarts randomly ( I dont know WHY( It could be after 5 min or after 4 hours. Do anyone have this problem?
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Random restarts

Tue May 02, 2017 3:34 am

Hi friend, may we know when this started and what your current build no.?
 
RynoZAR
Posts: 1
Joined: Tue May 02, 2017 5:39 pm

Re: Random restarts

Tue May 02, 2017 5:44 pm

I Also have a BV7000 Pro also with the same random restart problem my Build number is: BV7000_PRO_Blackview_20170411

Please assist me I am from South Africa and the local dealer of Blackview doesn`t want to asssit me
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Random restarts

Wed May 03, 2017 1:49 am

1. Before the problem happens, did you set something with your phone or install some app on your phone?
2. If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening.
 
Phil
Posts: 245
Joined: Sat Oct 22, 2016 2:22 pm

Re: Random restarts

Fri May 05, 2017 10:05 pm

If nothing else works you could also try a factory reset. Maybe it helps.

Who is online

Users browsing this forum: No registered users and 1 guest