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freez crash

Posted: Sun Jun 18, 2017 12:39 pm
by rezabogeyman2028
hi
sometimes when i recive new message or some messages at the same time and many times try to turn on the screen in the moment phone freez and nothing can do at the moment but force restart!!!
what can i do to solve the problem?
anybody here with same problem?
Plz Help

Re: freez crash

Posted: Wed Jun 21, 2017 6:27 am
by blackview_admin
We have noted your issue, any solution, will come back soon.

Re: freez crash

Posted: Thu Jun 22, 2017 3:13 am
by blackview_admin
Please try to do the factory reset.
"Start the phone into recovery:
- Press Power and Volume up together for around 10 Seconds
- When the open android is shown press Power and Volume up together again
- Select Wipe data/factory reset with volume keys, confirm with power
- After factory reset select ""reboot system now"""

If still can not fix this, you should change a new mainboard.