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The problem is the proximity sensor when making a call. It does not always work

Hello, can you please tell more details about your issue? We want to find the exact problem.
If there are some other persons at your side facing the same problem?

blackview_admin wrote:

Hello, can you please tell more details about your issue? We want to find the exact problem.
If there are some other persons at your side facing the same problem?

If I want to find a person from phone book I click on contacts and in the search line to drive the first letters of the name of the desired person, then choose the contact, start calling, and that in such a situation, my proximity sensor is not working. We have lock button, then immediately release the lock on the same button, and then the proximity sensor starts working correctly.

If I want to find a person from phone book I click on contacts and in the search line to drive the first letters of the name of the desired person, then choose the contact, start calling, and that in such a situation, my proximity sensor is not working. We have lock button, then immediately release the lock on the same button, and then the proximity sensor starts working correctly.

I can send you the video recording to help you solve the problem.

Это видео где видно как работает датчик приближения https://youtu.be/8krY3eWXgOw

Hi, can you please google to reset this? There is only you having this problem, may not set it decently.

I do have the same problem. Did nothing in the settings. Proximity sensor works even with proximity-test tool. But when making a call the display shuts off (which is correct) but doesn´t go on again when the call is finished.
This was ok when I got the P2 but since 2 months it doesn´t turn the screen on, when I take off the phone from my ear. Display stays dark.