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Freeze, Crash, and Restart
Posted: Wed Mar 29, 2017 3:06 pm
by chollie
I just purchased the P2, I appreciate the build quality of this phone but within the first 24 hours of using this phone I experienced crashes and phone rebooting every 10 minutes of usage. I have tried factory reset this phone 2 times and it does not help. Please give me a solution other than "factory reset your phone".
Re: Freeze, Crash, and Restart
Posted: Thu Mar 30, 2017 3:20 am
by blackview_admin
Hi friend, we reported your issue to our person, hope you can also offer more information for our reference.
Re: Freeze, Crash, and Restart
Posted: Thu Mar 30, 2017 4:56 am
by chollie
Hello and thanks for the reply, for your reference:
- My location is in Indonesia
- It seems google's service crashes a lot (Play store, Launcher, Play store services)
- The freeze occurs when trying to switch between apps and open a new app
- Rooting the phone does not help
- Tried using no SIM, single SIM, and dual SIM
Because of this issue I must switch back to my old phone as this one is unusable for normal use
Re: Freeze, Crash, and Restart
Posted: Tue Jul 25, 2017 3:57 pm
by aaliyah44
Hi,
I have the same problem. My phone turns off and on again for no reason. My applications stop and refuse to restart. I reset my factory settings 7 times but nothing is done.
can you help me ?
Best regards.
Vanessa
Re: Freeze, Crash, and Restart
Posted: Mon Jul 31, 2017 1:22 pm
by ashboe
go to apps - google - and disable it, it uninstalls the conflict
Re: Freeze, Crash, and Restart
Posted: Tue Aug 01, 2017 12:00 am
by blackview_admin
aaliyah44 wrote:Hi,
I have the same problem. My phone turns off and on again for no reason. My applications stop and refuse to restart. I reset my factory settings 7 times but nothing is done.
can you help me ?
Best regards.
Vanessa
what rom version are you using?