dear friend, I buy things from you, Blackview BV5000, after I wear one month, can not enter into andoid system, I tried to hard reset, but it does not go into android recovery, just notice no command, please specify what should I do , in order to function again thanks

Hi friend, please follow the steps:
1. Turn off the phone
2. Reboot the phone. While reboot the phone please press the home key and hang up key at the same time to enter into the recovery mode.
3. And choose the wipe date to reset your phone.