Hello, I bought the cell phone just 4 days ago.

When I watch videos on youtube or in the gallery there are streaks in the video. I have the following error in my newly purchased cell phone:

https://www.youtube.com/watch?v=rc3MgEm7FY4
Please see the full video.

I have already reset my cell phone to factory status and it did not work.

Hi friend, can you please tell your location for reference?
Besides, we can not see any defect clearly on the video, can you send another again? Thanks.

Hi, thanks for replying, here is the video, in the images is going well, but when I have to play a video in the gallery, youtube or facebook, many streaks appear in the video.

https://youtu.be/u14a-sWT_eo

blackview_admin wrote:

Hi friend, can you please tell your location for reference?
Besides, we can not see any defect clearly on the video, can you send another again? Thanks.

Im from Mexico,

https://www.youtube.com/watch?v=u14a-sWT_eo