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Issam
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Posts: 1
Joined: Thu Jan 09, 2020 1:10 pm

Sound problem

Tue May 12, 2020 3:49 pm

Sound. I have problem with every sounds on this phone.
Launcher is Microsoft launcher.
Nevermind is the Spotify, alarm sounds, films on YouTube and Facebook, the sound is on only for 2-3 seconds and sound is off.
When I play Spotify I must restart app few times and then maybe play normal. When somebody call me, the situation is exactly same. Start sound for 2-3 sec and then off. But sometimes play all music or sounds normal. Nevermind is Microsoft launcher or original. And the software is new. Please help me, the phone is great
 
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Re: Sound problem

Wed May 13, 2020 5:59 am

Issam wrote:
Sound. I have problem with every sounds on this phone.
Launcher is Microsoft launcher.
Nevermind is the Spotify, alarm sounds, films on YouTube and Facebook, the sound is on only for 2-3 seconds and sound is off.
When I play Spotify I must restart app few times and then maybe play normal. When somebody call me, the situation is exactly same. Start sound for 2-3 sec and then off. But sometimes play all music or sounds normal. Nevermind is Microsoft launcher or original. And the software is new. Please help me, the phone is great

Hello, about this problem, you've better contact our after-sale department: support02@blackview.hk.

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