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Malware detected on Blackview R6 by Malwarebytes

Posted: Wed Mar 29, 2017 6:55 am
by ren1964
Hi
My R6 has a malware in system that cannot be removed.
I tryied also a cache wipe and factory reset but without positive results.
Please give me a solution.
Here is the video
https://youtu.be/xxAqE65lCEs
Thanks in advance for your replay

Re: Malware detected on Blackview R6 by Malwarebytes

Posted: Mon Apr 10, 2017 6:03 am
by blackview_admin
Hi, we will help to solve your problem at our side, the malware will disappear soon, please don't worry.

Re: Malware detected on Blackview R6 by Malwarebytes

Posted: Wed Jun 07, 2017 9:44 am
by ilia teneishvili
Hi,
I have the same problem on my Blackview R6, Please help

Re: Malware detected on Blackview R6 by Malwarebytes

Posted: Wed Jun 07, 2017 9:45 am
by ilia teneishvili
Hi,
I have the same problem on my Blackview R6, Please help

Re: Malware detected on Blackview R6 by Malwarebytes

Posted: Thu Jun 15, 2017 6:09 am
by blackview_admin
Please send us the wireless screenshot to solve this problem. And also tell us what is the malware, picture of the malware will be better.
Follow the below step to get the wireless screenshot.
Settings--about device--wireless update
QQ图片20170512155950.png
QQ图片20170512155950.png (368.95 KiB) Viewed 10831 times

Like the below screenshot.
malware.2.jpg
malware.2.jpg (64.83 KiB) Viewed 10831 times