I would recommend you to reset it.

Turn off your phone and wait untill its copletely off (it will vibrate once).
Enter the recovery mode by keeping the Power and Vol-Up buttons pressed until the phone turns on.
The Blackview logo will show up and then you will see a green Android. Next step is a little bit tricky because you need to press a combination of buttons to enter the recovery (its like a password to avoid idiots from entering it).


Hit and release the following buttons in this order while you keep the power button pressed (you need to do it quick in a liquid motion).

Vol-Up
Vol-Down
Vol-Up


After you entered the recovery you can navigate with the volume buttons and enter with the power button.
You can do a backup in here as well that you can recover later (this might bring back the issues).

Wipe the cache and do a factory reset to see if this will solve your problem.
If not I would recommend you to reflash the rom, maybe something went wrong during the manufacturing process.

Ciao, thank you very much, I'll give it a shot,
regards Pono.

Ciao, ok I tried that and it never worked, have no idea what flashing a rom is, love t to hear from blackview on this.

Anyone home at blackview?

Ok blackview you going to help me with my phone or not?

Are you all o on holiday blackview?

I still dont understand why he is still working for Blackview.
In Germany he would be fired already. But thats China I guess...


Maybe this will help you a little bit.
viewtopic.php?f=152&t=92102


The rom is the software running on your phone, simmilar to Windows or Macintosh on a Pc.
The process of installation is called "flashing".

Sighhhh I don't have windows 10. Thanks for your help Spinebreaker, blackview should be paying you instead (-:

so much for replies in one day admin. has been a month