Page 1 of 1
R7 boot up issues
Posted: Sun Jul 24, 2016 6:27 pm
by Bourbon
Recently received my new R7 phone however after android crashed, phone will not boot up. Phone only displays Blackview logo and goes no further. I have tried recovery mode but no fix. Suspect I am going to need to flash ROM but need to find the file and procedure. Does anyone have any ideas?
Re: R7 boot up issues
Posted: Mon Jul 25, 2016 7:37 am
by blackview_admin
Bourbon wrote:Recently received my new R7 phone however after android crashed, phone will not boot up. Phone only displays Blackview logo and goes no further. I have tried recovery mode but no fix. Suspect I am going to need to flash ROM but need to find the file and procedure. Does anyone have any ideas?
Hi,
we will puslish the rom file as soon as possible.
Best regards,
Admin
Re: R7 boot up issues
Posted: Mon Jul 25, 2016 7:52 am
by Bourbon
I will also require the procedure or links on how to do this.
Do you know approx how long it will take to publish the file as I have only had the phone 1 day and it's failed:(
Re: R7 boot up issues
Posted: Mon Jul 25, 2016 9:20 am
by blackview_admin
Bourbon wrote:I will also require the procedure or links on how to do this.
Do you know approx how long it will take to publish the file as I have only had the phone 1 day and it's failed:(
Hi,
The rom is published, you can check the ROM board of R7.
And feel very sorry to tell now we have no manual to teaching flash this.
We need some time to arrange for it, hope for your understanding.
Best regards,
Admin
Re: R7 boot up issues
Posted: Mon Jul 25, 2016 9:43 pm
by Bourbon
Hi, thanks for the reply.
What is the warranty situation with this unit ?.
As mentioned this phone is 1 day old and developed a fault that has deemed this unusable. You have kindly provided a rom release but as I am not aware of the procedure, there is nothing else I can do to be able to use this phone.
The phone did work for 8 house but crashed and now only boots to Blackview logo and no further.
Any suggestions regarding replacement or repair?
Re: R7 boot up issues
Posted: Tue Jul 26, 2016 6:05 am
by blackview_admin
Bourbon wrote:Hi, thanks for the reply.
What is the warranty situation with this unit ?.
As mentioned this phone is 1 day old and developed a fault that has deemed this unusable. You have kindly provided a rom release but as I am not aware of the procedure, there is nothing else I can do to be able to use this phone.
The phone did work for 8 house but crashed and now only boots to Blackview logo and no further.
Any suggestions regarding replacement or repair?
Hi,
You need contact with your sellers about how to get a warranty.
Best regards,
Admin