Blackview User Forum

 
bongiozzo
Topic Author
Posts: 10
Joined: Sat Nov 05, 2016 6:23 am

Phone app keeps stopping on Android 7

Fri Mar 10, 2017 4:12 am

I'd like to share how to workaround some critical bugs after upgrading to Android 7 with Russian system language

1. Phone looses wifi & Bluetooth connections - problem was in android 7 battery saving profiles, but was solved just by switching to English system language

2. After a week of normal usage built in Phone app had stopped. And app keeps stopping after reset. Clear Cache and Data didn't help. It doesn't crush in airplane mode only :) Temporary solved by third party True Phone dialer

3. Can't copy files from PC to phone using USB. Sending them using Telegram (or other messenger).

Waiting for stable Android 7...
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone app keeps stopping on Android 7

Sat Mar 11, 2017 6:02 am

Can you please tell your location?
 
Phil
Posts: 245
Joined: Sat Oct 22, 2016 2:22 pm

Re: Phone app keeps stopping on Android 7

Sun Mar 12, 2017 5:31 pm

Does your phone app have all rights/permissions and is on the whitelist for "background task clear"?
 
bongiozzo
Topic Author
Posts: 10
Joined: Sat Nov 05, 2016 6:23 am

Re: Phone app keeps stopping on Android 7

Sat Mar 18, 2017 8:00 am

blackview_admin wrote:
Can you please tell your location?

Russia, Samara now and Phone stops...
Phone stopped in Saint Petersburg for the first time and now keeps stopping.
 
bongiozzo
Topic Author
Posts: 10
Joined: Sat Nov 05, 2016 6:23 am

Re: Phone app keeps stopping on Android 7

Sat Mar 18, 2017 8:03 am

Phil wrote:
Does your phone app have all rights/permissions and is on the whitelist for "background task clear"?

Yes, I've just granted all permission for it (before it had default set).
It's system and builting app - it even isn't present in list of background task cleaner.
 
bongiozzo
Topic Author
Posts: 10
Joined: Sat Nov 05, 2016 6:23 am

Re: Phone app keeps stopping on Android 7

Sat Mar 18, 2017 8:05 am

blackview_admin wrote:
Can you please tell your location?


How I can diagnose the cause of the problem? It seems it's because of some contact which is synced with external source. In airplance mode phone doesn't crush.

Although I turned off every external source with no luck.
 
bongiozzo
Topic Author
Posts: 10
Joined: Sat Nov 05, 2016 6:23 am

Re: Phone app keeps stopping on Android 7

Wed May 03, 2017 5:04 am

It seems problem is gone with 20170414 update.
 
Phil
Posts: 245
Joined: Sat Oct 22, 2016 2:22 pm

Re: Phone app keeps stopping on Android 7

Fri May 05, 2017 11:08 am

Thank you for your feedback!
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: Phone app keeps stopping on Android 7

Thu May 11, 2017 7:46 am

bongiozzo wrote:
It seems problem is gone with 20170414 update.
This firmware release is working frankly well
BV_BV9500_V1.0_20190320_20190517-0041

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