Hello,
My name is Sapto, I have facing problem after update the wireless, the problem is WhatsApp messenger not connected.
The WhatsApp can connect after the device power on and restart, but only for short time.
I already reinstalled the WhatsApp, even my device was reset factory, but the problem still happen.
Any body can help me.
Thanks

Hi,

What's the verison of your firmware?


Best regards,
Admin

V01_20160630

Hi, I have de same problem.
Since I installed the latest update , Whatsapp lose the connection and does not send or receive messages until it is restarted. Please, review it.
My versión is V01_20160630
Regards

dabomb wrote:

I'*m now going to deactivate the "Background Task Clear" in the settings section. Maybe this will help us out.

This should help you.

Thank you "dabomb" for your suggestion, I will try it then immediately inform to you.
Admin, I also already update about firmware. Now I am using V01_20160704 firmware version, but WhatsApp still not connected after 1 hour.

motecma wrote:

Hi, I have de same problem.
Since I installed the latest update , Whatsapp lose the connection and does not send or receive messages until it is restarted. Please, review it.
My versión is V01_20160630
Regards

Hi,

It is one installed via local upate ?

Best regards,
Admin

Hi All,
Firstly I want to say thank you very much to "dabomb", after deactivated "Background Task Clear" my WhatsApp become works normally.
So, for all my friends that who have same problem with me " WhatsApp error connection", please follow "dabomb" suggestion.
Admin, I update the firmware via local update, follow your suggestion.

Thanks dabomb .. it works..