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Screen flickers and phone doesnt respond.

Posted: Sun Oct 23, 2016 2:21 pm
by binorodrigues
Hi all.

My BV6000 is update to the last available rom and a few days ago it began working strange. The screen flickers and i cant read anything. Even forcing a reboot doesnt solve, it reboots but the screen doesnt show nothing i could read or select. I must wait about 15 to 20 mins before it solves itself out. Is the screen overheating or something??? Need help here.

I have attached 2 clips i made with my old phone but i cant upload because its mp4. Whats the video format allowed?

Re: Screen flickers and phone doesnt respond.

Posted: Mon Oct 24, 2016 2:57 am
by blackview_admin
Hi,

You can have a firmware update. The newest one is 20161011 verison.

Re: Screen flickers and phone doesnt respond.

Posted: Mon Oct 24, 2016 11:05 am
by binorodrigues
I am using version 20161011.

I also managed to make it happen again by pressing the lower part pd the scree near the buttons in the bottom. Like i was cleaning the screen moviment. I had to wait again another 20mins till it worked again. Suspect its hardware.

Re: Screen flickers and phone doesnt respond.

Posted: Tue Oct 25, 2016 1:41 am
by blackview_admin
binorodrigues wrote:
I am using version 20161011.

I also managed to make it happen again by pressing the lower part pd the scree near the buttons in the bottom. Like i was cleaning the screen moviment. I had to wait again another 20mins till it worked again. Suspect its hardware.


You can contact your seller for repair.