Hi,

since a few days the BV6000 randomly makes some loud cracking noise. It's a single "krrk" and I assume it's the speaker (what else). It happens regardless of the phone's state, whether the phone is being used or the display is off. Also the sound or volume config has no effect, it still does this noise even when the phone is muted. I noticed it the first time after the latest upgrade. But it could be a coincidence.
Because another thing I noticed earlier is a slightly distorted sound output from the backside speaker.
The phone never dropped or experienced some other force. But it got wet a lot of times. Could it be that water damage the speaker over time? The phone was correctly sealed all the time. Or could this be a software issue?

Also I noticed that something seems to move inside the phone when I tilt it (in every direction). Again: i never dropped it. Ist just started and it sounds like it is something heavier, maybe the battery? Or something about the speaker (would explain the other issue)? Everything else works fine though.

styxxx wrote:

Hi,

since a few days the BV6000 randomly makes some loud cracking noise. It's a single "krrk" and I assume it's the speaker (what else). It happens regardless of the phone's state, whether the phone is being used or the display is off. Also the sound or volume config has no effect, it still does this noise even when the phone is muted. I noticed it the first time after the latest upgrade. But it could be a coincidence.
Because another thing I noticed earlier is a slightly distorted sound output from the backside speaker.
The phone never dropped or experienced some other force. But it got wet a lot of times. Could it be that water damage the speaker over time? The phone was correctly sealed all the time. Or could this be a software issue?

Also I noticed that something seems to move inside the phone when I tilt it (in every direction). Again: i never dropped it. Ist just started and it sounds like it is something heavier, maybe the battery? Or something about the speaker (would explain the other issue)? Everything else works fine though.

Contact your seller for a repair