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Video sound problem

Posted: Mon Sep 05, 2016 3:04 pm
by aaubi
Hello. My bv6000 fails to work, mic problem in videos.

I've used this phone only 3 times! Only used it when I go out to the mountain, so No crashes, no hits, absolute new and recorded video for 2 times. First time all ok in first day of use. But now, all videos have a crappy lower sound, only in videos, no problem with zello or in calls.

What's the problem?

Re: Video sound problem

Posted: Tue Sep 06, 2016 8:46 am
by blackview_admin
aaubi wrote:
Hello. My bv6000 fails to work, mic problem in videos.

I've used this phone only 3 times! Only used it when I go out to the mountain, so No crashes, no hits, absolute new and recorded video for 2 times. First time all ok in first day of use. But now, all videos have a crappy lower sound, only in videos, no problem with zello or in calls.

What's the problem?



Hi,

what's the firmware verison in your device now ?

Best regards,
Admin

Re: Video sound problem

Posted: Tue Sep 06, 2016 12:55 pm
by ilquinto
i also have the same problem with video , vocal on whatas app, and stock voice recorder

please help me, the sond recorded s very low!
the firmware is the last

Re: Video sound problem

Posted: Wed Sep 07, 2016 9:05 am
by blackview_admin
ilquinto wrote:
i also have the same problem with video , vocal on whatas app, and stock voice recorder

please help me, the sond recorded s very low!
the firmware is the last



Hi,

Please contact the seller for repair .

Best regards,
Admin