Blackview User Forum

 
Vashta
Topic Author
Posts: 41
Joined: Wed Jun 29, 2016 8:58 pm

crazy gyroscope [HELP]

Mon Jul 11, 2016 9:46 am

Hello, I have found a problem on your smartphone .... This is getting tiresome limit ..
I wanted to watch a 360 ° video on Youtube but then I noticed that the gyro was crazy .. ..
See for yourself! (Https://mega.nz/#!dlAixbaa!WQW3bksvc82O ... VHfl5AFoa0)
I have the 20160704 version, and my phone is not updating I specify .. (I have already tried to vote with locally flash OTA)

Best regards,
Vashta
 
marimanuel
Posts: 1
Joined: Tue Jul 05, 2016 1:38 pm

Re: crazy gyroscope [HELP]

Wed Jul 13, 2016 8:22 pm

Hi, also my gyroscope is crazy. When i wanna have a pic is impossibile to rotate automatically. Could you help me pls???
 
styxxx
Posts: 28
Joined: Thu May 19, 2016 12:59 am

Re: crazy gyroscope [HELP]

Sat Jul 16, 2016 3:31 am

Hello,

this looks like the problem I have: http://bbs.blackview.hk/viewtopic.php?f=142&t=42024. Except that your gyro seems to "jump" in addition. I also have the gyros swapped. And looks like another user had the same problem.

Blackview: Since there are at least 3 users with the same problem did your technicians find a solution?
 
dabomb
Posts: 23
Joined: Mon Dec 28, 2015 2:31 pm

Re: crazy gyroscope [HELP]

Sat Jul 16, 2016 7:46 am

It's even impossible to use apps or play games (eg. Pokemon Go) with virtual reality :lol: :roll:
 
Vashta
Topic Author
Posts: 41
Joined: Wed Jun 29, 2016 8:58 pm

Re: crazy gyroscope [HELP]

Wed Jul 20, 2016 1:58 pm

Blackview! Help us !
 
styxxx
Posts: 28
Joined: Thu May 19, 2016 12:59 am

Re: crazy gyroscope [HELP]

Wed Jul 20, 2016 8:25 pm

Someone wrote a good comment on my video:

Pitch and roll ARE swapped! ... YES, this is exactly what you see.
This is very wrong, somebody aligned and soldered the sensor incorrectly on the motherboard in the production line. I don't believe a software patch can fix this, if only a small production run have this problem then a patch will FU the rest of the phones and a small potion will be fixed.This is a manufacturing defect, demand a refund.


Blackview?

If it's true there might a solution without returning all the phones: Write a firmware that gives an option to swap the axes. Users not affected can ignore it while we could select it. If it's even possible... (currently there's nothing such, not even with the mtk engineering mode)
 
Roobin
Posts: 1
Joined: Thu Jul 21, 2016 12:00 pm

Re: crazy gyroscope [HELP]

Thu Jul 21, 2016 12:11 pm

It's a gyroscope driver issue, and has been fixed in new firmware after Jul 13. Waiting for upcoming ROM updating.
 
Vashta
Topic Author
Posts: 41
Joined: Wed Jun 29, 2016 8:58 pm

Re: crazy gyroscope [HELP]

Thu Jul 21, 2016 4:15 pm

Hi,
Even if this is true, there is no need to send it back. It would be enough (as my upstairs neighbor) to provide the flash file that would reverse the order of the gyro! That way, if you turn the phone on the left, the file that it activates the left rotation .. For there, when one rotates left, the gyroscope is as if one was down the phone!

Your phone are perfect, but i can't return it .. I'm french so it cost to me few euros!

Best regards,
Vashta
 
AERO
Posts: 77
Joined: Sat Jul 02, 2016 3:20 pm

Re: crazy gyroscope [HELP]

Thu Jul 21, 2016 6:43 pm

Yes i am agree, that's a very good phone! ;)
 
Vashta
Topic Author
Posts: 41
Joined: Wed Jun 29, 2016 8:58 pm

Re: crazy gyroscope [HELP]

Sun Jul 24, 2016 1:02 pm

Hi,
Following a complaint paypal, I just access the full repayment of the phone but I have to return it at my expense. Being French, with the purchase of the phone and referral (if I reference) it would make me € 50 spent for nothing ..
So please, can you correct this problem of its video and gyroscope with a local OTA before August 2nd? ... Otherwise I would be forced to return it and you'll lose a client .. If I return, I never bought BlackView .. Prove me your phone Verily is what he says! For now it is perfect except for these two defects ..

I who wanted to participate in the growth of new industrial ..

Please, help us!

Best regards,
Vashta

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