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Proximity sensor not working correctly

Posted: Wed Jul 06, 2016 3:34 pm
by Sky34gl3
Hi, I've a problem with the BV6000.
The proximity sensor isn't working correctly. I tried several calibrations without success.
The main problem is that when you are calling, the screen doesn't turn off and I press buttons with my cheek. It is annoying.
PS : I've a screen protection but it doesn't seem to block the sensor.
Thanks for your help.

Re: Proximity sensor not working correctly

Posted: Mon Jul 11, 2016 3:17 am
by blackview_admin
Hi,

We have tested it, and didn't find such a problem.
You can try a firmware update to see if the problem can be solved.

Best regards,
Admin