Seller refusing to warranty
Posted: Sat Jul 01, 2017 2:46 pm
Had a Led backlight go out on bottom left side and would like to Warranty it please.
sent emails and photos of phone defect and seller refuses to warranty and replace. would like a working phone or my money back. last msg he wanted me to buy a universal back light and put it in my self..he would pay the 2 or 3 dollars for it. Shame! This is a ip68 phone and I want a working one not one thats been opened up.
New message from: cyberstorepro (6,250Green Star)
Dear friend, so sorry for the trouble caused.Could you please find a small board on the Internet? If so, we can refund you the money you cost. Looking forward to your reply.
Thanks and Regards,
Cyberstorepro
Mon-Friday: 9am - 6pm
Reply
Your previous message
no local shop that would be cost effective. Please send replacement, once received I would be happy to send current device back.
cyberstorepro:
Dear friend,
So sorry for the troubles to you.
This item has a bad small board.Could you replace a new small board in the local shop?
Of course we would like to repay you the cost of it.
I will do whatever i can to give you a best solution .
Thank you so much for your time and understanding .
Have a nice day !
Kind regards,
Sincerely yours,
Hebby
Item number 162491464862
sent emails and photos of phone defect and seller refuses to warranty and replace. would like a working phone or my money back. last msg he wanted me to buy a universal back light and put it in my self..he would pay the 2 or 3 dollars for it. Shame! This is a ip68 phone and I want a working one not one thats been opened up.
New message from: cyberstorepro (6,250Green Star)
Dear friend, so sorry for the trouble caused.Could you please find a small board on the Internet? If so, we can refund you the money you cost. Looking forward to your reply.
Thanks and Regards,
Cyberstorepro
Mon-Friday: 9am - 6pm
Reply
Your previous message
no local shop that would be cost effective. Please send replacement, once received I would be happy to send current device back.
cyberstorepro:
Dear friend,
So sorry for the troubles to you.
This item has a bad small board.Could you replace a new small board in the local shop?
Of course we would like to repay you the cost of it.
I will do whatever i can to give you a best solution .
Thank you so much for your time and understanding .
Have a nice day !
Kind regards,
Sincerely yours,
Hebby
Item number 162491464862