Blackview User Forum

 
Traukito
Topic Author
Posts: 7
Joined: Mon May 29, 2017 5:01 am

Touch Screen issues

Tue May 30, 2017 5:56 pm

Ok... this is the second time i'm writing this, because for some reason my original post never made it to the forum. Strange. Anyway, I bought a BV6000 from aliexpress, it came last week and when I first booted it, I noticed that the touch was unresponsive, clumsy and at some points inexistent. I have to press real hard to have some input, because if I put my fingers in an ordinary fashion (like any other phone) the screen doesn't register anything at all. Its incredibly frustrating and time consuming trying to type anything, nearly to the edge of been unusuable. I just wanted to know if this maybe SW or HW related, because if there's anyone who has experienced this and fixed it through a flash update there's hope, but if it's HW related i'm in deep trouble, because that means sending the phone back to China. In the previous version of the phone (the BV 5000) I had a great experience, didn't thought for a second that i was going to be experiencing this kind of nuisance.

Any help would be grreatly apreciated...
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Touch Screen issues

Sat Jun 03, 2017 9:14 am

In the dial interface, please type the *#*#114#*#* while enter into another interface, please send us the screenshot.
We will figure out the problem and find the solution.
 
Traukito
Topic Author
Posts: 7
Joined: Mon May 29, 2017 5:01 am

Re: Touch Screen issues

Sat Jun 03, 2017 5:09 pm

Screenshot_20170603-130424.png
Screenshot
Screenshot_20170603-130424.png (136.59 KiB) Viewed 4891 times
 
Traukito
Topic Author
Posts: 7
Joined: Mon May 29, 2017 5:01 am

Re: Touch Screen issues

Mon Jun 05, 2017 3:04 am

And? any answers? Any help would be extremely apreciated, the phone it's on the brink of being unusuable
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Touch Screen issues

Mon Jun 05, 2017 3:27 am

Traukito wrote:
And? any answers? Any help would be extremely apreciated, the phone it's on the brink of being unusuable

Have reported to our person, will be back here soon.
 
Dongermon
Posts: 158
Joined: Thu Apr 06, 2017 6:48 pm

Re: Touch Screen issues

Mon Jun 05, 2017 3:43 am

Traukito wrote:
And? any answers? Any help would be extremely apreciated, the phone it's on the brink of being unusuable

Have you tried reflashing the ROM, if you have then try taking the phone apart and resitting the displays cable
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Touch Screen issues

Mon Jun 05, 2017 7:08 am

You can try to flash your phone using the below rom, and after doing this, while the touch panel is woring fine, you can flash back your current rom.
https://mega.nz/#!hW4y1a6Z!wuc0uFNOCx7t ... TvE6h4GSpc
 
Priyanga
Posts: 64
Joined: Sun May 21, 2017 2:59 pm

Re: Touch Screen issues

Mon Jun 05, 2017 8:42 am

Is this ROM good for this touch screen?
Attachments
Screenshot_20170605-114044.png
Screenshot_20170605-114044.png (141.59 KiB) Viewed 4772 times
 
Priyanga
Posts: 64
Joined: Sun May 21, 2017 2:59 pm

Re: Touch Screen issues

Tue Jun 06, 2017 8:08 am

Hello Admin Is this ROM good for this touch screen?
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Touch Screen issues

Tue Jun 06, 2017 9:39 am

We are studying this, and will be back here soon.

Who is online

Users browsing this forum: No registered users and 2 guests