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Random reboots
Posted: Fri Apr 21, 2017 12:52 pm
by dee-san
Hello,
since latest update, my phone sometimes reboots without any specific reason!
It happens when my phone is still on lockscreen; I try to unlock it, then, the Blackview bootlogo appears immediately and it instantly takes me to the homescreen without asking for my SIM PIN code!
It's REALLY REALLY annoying since some apps who use my external SD card talk about "read only space" - it get's solved whern I reboot the phone again
I dunno where to start troubleshooting and need help
~dee
Re: Random reboots
Posted: Mon Apr 24, 2017 6:54 am
by Don Harry
True, since the last update randomly i loose the sdcard and get unexpected reboots.
Re: Random reboots
Posted: Mon Apr 24, 2017 7:10 am
by blackview_admin
Can you please tell the last update version, which its date? Like BV7000_PRO_Blackview_20170411
Re: Random reboots
Posted: Mon Apr 24, 2017 7:43 am
by dee-san
blackview_admin wrote:Can you please tell the last update version, which its date? Like BV7000_PRO_Blackview_20170411
BV6000_Blackview_V01_20170414
I now started logging how many times the phone reboots.
Last reboot was 04/23/2017 10:43 PM - no reboot since
Normally it happens after hours of standby
What I changed since last unexpected reboot was deactivating:
- HTML-Viewer
- <Some Chinese App Name in Version 4.1>*
* for info: App Name is 网络位置 (Network Location)
EDIT: Attached Screenshot of said App
Re: Random reboots
Posted: Mon Apr 24, 2017 8:43 am
by blackview_admin
Hello, to know the exact problem, we are gathering more information and users on this issue, please stay tuned.
Re: Random reboots
Posted: Mon Apr 24, 2017 11:07 am
by Don Harry
BV6000_Blackview_V01_20170414
Re: Random reboots
Posted: Tue Apr 25, 2017 8:42 am
by blackview_admin
Don Harry wrote:BV6000_Blackview_V01_20170414
Can you please use the below flash tool to update again?
https://mega.nz/#!MfZ1hbaa!zFnwo7aek75x ... lqeyr-EsBI
Re: Random reboots
Posted: Tue Apr 25, 2017 10:49 am
by dee-san
blackview_admin wrote:
I did a local update using the ROM provided - let's see if it got fixed
I will report after a day or until next sudden reboot
But it'd be really helpful if we could get our hands on system logfiles - unfortunately, that only works with root permissions
Re: Random reboots
Posted: Tue Apr 25, 2017 10:19 pm
by dee-san
dee-san wrote:blackview_admin wrote:
I did a local update using the ROM provided - let's see if it got fixed
I will report after a day or until next sudden reboot
But it'd be really helpful if we could get our hands on system logfiles - unfortunately, that only works with root permissions
Well, problem occured again!
So local update didn't help
I REALLY hope this get fixed, or I have to change phone (which is a real shame, since the hardware is really awesome, but the software ruins it)
Re: Random reboots
Posted: Thu Apr 27, 2017 8:58 am
by dee-san
Hello?!
The phone reboots EVERY 12 hours!! This is a SERIOUS issue and I want a solution for this!
If I had root, I could check the logfiles but NO; it could damage the phone!
I'm so disappointed with the support here