Random reboots

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• #1

Fri Apr 21, 2017 12:52 pm

Hello,

since latest update, my phone sometimes reboots without any specific reason!

It happens when my phone is still on lockscreen; I try to unlock it, then, the Blackview bootlogo appears immediately and it instantly takes me to the homescreen without asking for my SIM PIN code!

It's REALLY REALLY annoying since some apps who use my external SD card talk about "read only space" - it get's solved whern I reboot the phone again

I dunno where to start troubleshooting and need help
~dee

Re: Random reboots

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• #2

Mon Apr 24, 2017 6:54 am

Re: Random reboots

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• #3

Mon Apr 24, 2017 7:10 am

Re: Random reboots

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• #4

Mon Apr 24, 2017 7:43 am

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Re: Random reboots

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• #5

Mon Apr 24, 2017 8:43 am

Re: Random reboots

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• #6

Mon Apr 24, 2017 11:07 am

Re: Random reboots

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• #7

Tue Apr 25, 2017 8:42 am

Re: Random reboots

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• #8

Tue Apr 25, 2017 10:49 am

blackview_admin wrote:

Don Harry wrote:

BV6000_Blackview_V01_20170414

Can you please use the below flash tool to update again?
https://mega.nz/#!MfZ1hbaa!zFnwo7aek75x ... lqeyr-EsBI

I did a local update using the ROM provided - let's see if it got fixed
I will report after a day or until next sudden reboot

But it'd be really helpful if we could get our hands on system logfiles - unfortunately, that only works with root permissions

Re: Random reboots

• Quote
• #9

Tue Apr 25, 2017 10:19 pm

dee-san wrote:

blackview_admin wrote:

Don Harry wrote:

BV6000_Blackview_V01_20170414

Can you please use the below flash tool to update again?
https://mega.nz/#!MfZ1hbaa!zFnwo7aek75x ... lqeyr-EsBI

I did a local update using the ROM provided - let's see if it got fixed
I will report after a day or until next sudden reboot

But it'd be really helpful if we could get our hands on system logfiles - unfortunately, that only works with root permissions

Well, problem occured again!

So local update didn't help
I REALLY hope this get fixed, or I have to change phone (which is a real shame, since the hardware is really awesome, but the software ruins it)

Re: Random reboots

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• #10

Thu Apr 27, 2017 8:58 am